Fidelis Corporate Solutions pvt Ltd Looking for Technical Support Engineer L1 at Bengaluru, Kar[...]

Fidelis Corporate Solutions pvt Ltd; Bengaluru; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

A leading corporate solutions provider in Bengaluru is seeking a Technical Support Specialist. You will be responsible for customer interactions, setting up workstations, and troubleshooting networks. The ideal candidate has at least 1 year of technical support experience and fluency in English and Hindi. This full-time role offers a monthly salary of ₹27,500 along with benefits including health insurance and internet reimbursement.

Benefits

Health insurance

Internet reimbursement

Provident Fund

Qualifications

• 1 year of experience in technical support preferred.
• Mandatory knowledge of English and Hindi.

Responsibilities

• Interact with customers in a high-touch environment.
• Set up servers, workstations, and perform basic networking.
• Resolve complex technical queries regarding product functionality.

Skills

Basic knowledge on switching and routing

Wifi configuration

Troubleshooting converged networks

IP/VOIP issues

Good communication

Positive attitude

Job description

English + Hindi is mandatory

Roles and Responsibilities

Have basic knowledge on switching and routing and Wifi configuration. Customer satisfaction is our purpose; this is a HIGH TOUCH environment in which continual customer interaction is the norm.

This includes setting up servers, workstations, storage arrays, basic networking, entering IP information in devices, and installing software.

Capable of troubleshooting converged networks, IP/VOIP issues across LAN/WAN, VPN, VLAN Routers, Firewalls, Switches, IP PBX deployment, TCP/IP (IPv4), DNS. To resolve complex technical queries and issues of product functionality and defect correction as well as coordinating with the relevant stake holders for product support.

Behavioral Skills:

• Good in communication
• Positive energy
• Positive attitude
• Self-Learner
• Detail oriented
• Analyzing mind and quick decision making

Interested candidates share your resume to whatsapp # [phone]

Job Type: Full-time

Salary: ₹27,500.00 per month

Benefits:

• Health insurance
• Internet reimbursement
• Provident Fund

Day range:

Shift:

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Speak with the employer
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