FBS Production Support Analyst

Capgemini; Bengaluru; Hybrid; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Comprehensive benefits package

Career development and training opportunities

Flexible work arrangements

Dynamic and inclusive work culture

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Job summary

A global consulting firm in India is seeking an experienced professional to lead application development and support. In this role, you will provide expertise in designing business applications, review technical designs, and support implementation activities. Candidates should have at least 4 years of experience and a Bachelor's degree in a relevant field. The position offers competitive salary, comprehensive benefits, and flexible work arrangements, providing a dynamic and inclusive work culture.

Qualifications

• 4 years of experience in application development or business/system analysis role.
• High school diploma or equivalent required; bachelor's degree preferred.
• High intermediate/advanced English skills.

Responsibilities

• Provide expertise in designing and managing business applications.
• Review and validate technical designs to align with business requirements.
• Support implementation activities and troubleshoot system issues.

Skills

Application architecture

Integration

Application development/testing

Communication and leadership

Problem solving skills

Collaboration

Education

Bachelor's Degree in a relevant field

Tools

Dialogflow CX

Node.js

SQL

JAVA

Service Now

Dynatrace

Rally

Guidewire Claim Center

Job description

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Location: Hyderabad, Bangalore

Availability to work PST.

Essential Job Functions

• Provides expertise in the design and functionality of business applications
• Understands customers' business processes and products and how best they can be supported by the application systems
• Reviews and validates the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements
• Performs quality review checks on project deliverables
• Validates suppliers estimates
• Performs impact analysis of application changes across various components, holding an end-to-end view of the system
• Estimates Rough Order of Magnitude for the level of effort/cost of new application functionality
• Specifies / recommends integration and parallel testing criteria
• Supports the implementation activities, troubleshooting system environmental issues, as required
• Acts as liaison between Business and IT, as assigned Supports users in building Business Case, including cost / benefit analysis, risk assessment, project scope, and development of a high-level plan

Requirements

• 4 years of experience in application development / testing or business / system analysis role or 2 years as an Application SME Level I / Application Operations (production support)
• High school diploma or equivalent required. Bachelor's degree preferred or equivalent, relevant experience
• High intermediate / Advanced English skills

Software / Tool Skills

• Dialogflow CX or Node.js experience - Must to have
• Node.js
• SQL
• JAVA
• Service Now, Dynatrace or Rally
• Guidewire Claim Center- Good to have

Other Critical Skills

• Application architecture
• Integration
• REST web services
• Communication and leadership

Experience

• Minimum: 1-3 years in relevant fields
• Preferred: 4-6 years

Education

• Minimum: Bachelor's Degree in a relevant field

Language

Fluent in English

Skill Levels

• Application architecture - Intermediate
• Application Operations (Production Support)
• Integration - Intermediate
• Communication and leadership
• Collaboration - Intermediate
• Problem solving skills - Intermediate

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.