FBS Production Support Analyst

Capgemini; Hyderabad; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Comprehensive benefits package

Career development and training opportunities

Flexible work arrangements (remote and/or office-based)

Dynamic and inclusive work culture

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Job summary

Capgemini is looking for candidates in Hyderabad to provide expertise in application development and testing. The role involves acting as a liaison between Business and IT, conducting quality reviews, and offering project support.

The ideal candidate should have 4 years of relevant experience, advanced English skills, and a Bachelor’s degree. Capgemini offers a competitive salary, performance-based bonuses, and a dynamic work culture.

Qualifications

• 4 years of experience in application development/testing or business/system analysis role.
• High school diploma required; Bachelor's degree preferred or equivalent experience.
• High intermediate/advanced English skills.

Responsibilities

• Provides expertise in business application design and functionality.
• Acts as liaison between Business and IT, supporting users in building Business Cases.
• Performs quality reviews on project deliverables.

Skills

Application development / testing

Business / system analysis

Dialogflow CX

Node.js

SQL

JAVA

Service Now

Dynatrace

Rally

Application architecture

REST web services

Education

Bachelor's Degree in a relevant field

Tools

Guidewire Claim Center

Job description

Location

Hyderabad , Bangalore

Availability

Availability to work PST.

Essential Job Functions

• Provides expertise in the design and functionality of business applications.
• Understands customers’ business processes and products and how best they can be supported by the application systems.
• Reviews and validates the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements.
• Performs quality review checks on project deliverables.
• Validates supplier estimates.
• Performs impact analysis of application changes across various components, holding an end-to-end view of the system.
• Estimates Rough Order of Magnitude for the level of effort/cost of new application functionality.
• Specifies / recommends integration and parallel testing criteria.
• Supports the implementation activities, troubleshooting system environmental issues, as required.
• Acts as liaison between Business and IT, as assigned. Supports users in building Business Case, including cost / benefit analysis, risk assessment, project scope, and development of a high-level plan.

Qualifications

• 4 years of experience in application development / testing or business / system analysis role or 2 years as an Application SME Level I / Application Operations (production support).
• High school diploma or equivalent required. Bachelor’s degree preferred or equivalent, relevant experience.
• High intermediate / Advanced English skills.

Software / Tool Skills

• Dialogflow CX or Node.js experience - Must to have
• Node.js
• SQL
• JAVA
• Service Now, Dynatrace or Rally
• Guidewire Claim Center - Good to have

Other Critical Skills

• Application architecture
• Integration
• REST web services
• Communication and leadership
• CollaborationProblem solving skills
• Application Operations (Production Support)

Experience

• Minimum: 1-3 years in relevant fields
• Preferred: 4-6 years

Education

• Minimum: Bachelor’s Degree in a relevant field.

Language

• Fluent in English

Benefits

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development