FAST Lead Incident, Defect & Release Management

Vantive; Bengaluru; On-site; INR 3,500,000 - 5,200,000; Full time

Job summary

Vantive is seeking a Lead, Finance Application Systems Transformation (Incident Management) to provide advanced functional support for JDE-based finance systems. The role bridges AMS, Finance, and IT delivery teams to resolve incidents, protect close readiness, and maintain operational stability.

You will drive incident triage, root-cause analysis, and release validation, while building documentation and improving controls in a global, cross-functional environment.

Qualifications

• Strong experience in incident management and L2 functional support within finance systems, preferably in JDE environments.
• Ability to perform functional impact assessments related to finance processes, including close, controls, and reporting.
• Knowledge of SOX requirements and audit controls within financial systems.

Responsibilities

• Provide second-line (L2) functional support for finance applications and defects.
• Coordinate with AMS, IT delivery, Finance, Data, Controls, and business stakeholders.
• Perform functional impact assessments and prioritize issues for resolution.
• Validate fixes prior to release and ensure no adverse downstream effects.
• Develop and maintain runbooks, SOPs, and evidence standards aligned to controls.

Skills

Incident management

L2 functional support

Finance systems

JDE experience

Education

Bachelor’s degree

Tools

JDE finance modules

Job description

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Job Title

Lead, Finance Application Systems Transformation (Incident Management)

Grade

17

Direct Supervisor’s Position

FAST Tier 2 Lead

Issue Date

24 Jun 2026

Business

Finance

Location

India

Total Headcount

In the area this role is responsible for

Financial Responsibility

N/A

Team Management

No direct people management; provides functional guidance, coaching, and coordination across cross‑functional teams

Scope Of The Function

Site Country Region Global

Summary (Why) – Purpose Of The Position

The FAST Lead is an advanced functional specialist within the Finance Application Systems Transformation (FAST) organization. The role provides structured second‑line (L2) functional support for J.D. Edwards (JDE) finance systems, helping resolve incidents and defects while protecting financial close readiness, controls, and operational stability. Working independently within defined functional objectives, the role serves as a key bridge between AMS, Finance, FAST Leads, Data, Controls, and IT delivery teams to assess, prioritise, and resolve issues effectively.

Core Accountabilities

• Serve as the functional subject matter expert for finance application configuration, posting logic, integrations, and embedded controls within assigned domain(s)
• Support requirements definition and translate finance business needs into clear, testable functional designs and specifications
• Partner with IT delivery teams to confirm solutions are controlled, scalable, and aligned to finance and audit requirements
• Support Knowledge Transfer (KT) and TSA Exit enablement within assigned domain(s), helping the FAST organization build sustainable operating capability
• Create and improve foundational operating artifacts where documentation is limited or does not exist, including:
• Runbooks and playbooks for daily, weekly, monthly, and close‑critical activities
• SOPs, job aids, decision trees, and exception‑handling guidance
• Documentation and evidence standards aligned to SOX and audit requirements
• A sustainable documentation repository with ownership and version discipline
• Support the operating discipline required for a reliable service model
• Definition of KPIs and metrics for KT progress, readiness, stability, and quality
• Design and adoption of a case management / intake and logging approach to ensure support interventions are captured, categorized, and traceable
• Coordinate functional testing, UAT support, and release readiness for finance‑impacting changes
• Help ensure enhancements and projects are delivered with appropriate attention to close, controls, and financial reporting risk
• Support enterprise initiatives such as entity setup, integrations, system enhancements, and transition‑related stabilization

RUN – Operational Stability, Close Readiness & Controls

• Monitor and help maintain functional stability and predictable behaviour of finance applications and finance master data within assigned domain(s)
• Support repeatable, high‑quality close outcomes by reinforcing cut‑off discipline, issue visibility, and defect preventionSupport SOX compliance and audit readiness through disciplined execution of system controls, documentation, and evidence standards
• Serve as a functional escalation contact for close‑critical, audit‑impacting, or high‑risk finance system or data issues within assigned domain(s)
• Work within the tiered support and escalation model, including:
• Incident and defect triage and prioritisation
• Functional root‑cause analysis and impact assessment
• Validation of fixes prior to deployment
• Use recurring issue trends and logged intervention data to reduce repeat defects and improve stability over time

OPTIMIZE – Simplify, Standardise & Improve

• Identify opportunities to simplify configuration, reduce manual workarounds, and remove unnecessary complexity within assigned domain(s)
• Contribute to standardisation of finance application and finance master data patterns, controls, and usage
• Collaborate with Finance, IT, and Data teams to strengthen embedded controls and data quality
• Support automation, analytics, and AI readiness as outcomes of stable operations and strong data discipline
• Contribute to FAST roadmap inputs, prioritisation discussions, and continuous improvement efforts within assigned functional area(s)

Additional Key Responsibilities

• Provide second‑line (L2) functional support following AMS triage, taking ownership of assigned finance system incidents and defects through resolution or appropriate escalation (Operational / Direct)
• Perform functional analysis, impact assessment, and prioritisation of issues, ensuring alignment with business and finance priorities (Tactical / Significant)
• Coordinate resolution across FAST Leads, IT delivery teams, and AMS providers, ensuring timely and effective outcomes (Tactical / Significant)
• Identify and escalated close‑critical and control‑impacting issues to minimise risk to financial reporting (Tactical / Significant)
• Track defects and incidents through full lifecycle, ensuring transparency, accountability, and timely resolution (Operational / Direct)
• Validate system fixes and enhancements prior to release, ensuring issues are resolved without unintended downstream impacts (Tactical / Significant)

Domains

• Accounting‑to‑Report (A2R / Close): GL, close, valuation, FX, intercompany, transfer pricing, and costing system enablement
• Procure‑to‑Pay (P2P): AP, accruals, liabilities, and P2P‑related close dependencies
• Order‑to‑Cash (O2C): AR, billing, invoicing, collections, and revenue‑impacting configurations
• Finance Master Data Enablement: Enablement and control of finance‑relevant attributes (e.g., GL structures, accounting attributes, reference data) aligned to Enterprise MDM standards
• SOX & Controls: Finance application security, access, segregation‑of‑duties, and audit support

Job Requirements (How)

Frequent interaction with AMS teams, IT delivery, FAST Leads, and Finance stakeholders

• Strong experience in incident management and L2 functional support within finance systems, preferably in JDE environments
• Ability to perform functional impact assessments related to finance processes, including close, controls, and reporting
• Experience coordinating across AMS, IT delivery, Finance, Data, Controls, and business stakeholders
• Understanding of defect lifecycle management and release validation processes
• Knowledge of finance controls, audit requirements, and close‑critical processes
• Communication requirements
• Innovation / problem‑solving

Diagnose and resolve complex cross‑functional system issues

• Identify recurring defects and support preventive improvements and stabilization efforts
• Improve processes for incident tracking, categorisation, and resolution efficiency

Knowledge requirements

• Practical understanding of finance system processes and integrations
• Familiarity with ticketing systems, defect tracking, and incident workflowsKnowledge of SOX/control‑sensitive system operations

Competences and behaviours

• Strong analytical thinking and attention to detail
• Ability to prioritise under pressure, especially during close cycles
• Effective cross‑functional collaboration and coordination
• Ownership mindset for issue resolution and system stability

Education

• Bachelor’s degree required; advanced degree preferred 8–12 years of experience in finance systems, JDE enablement, or finance transformation roles
• Strong understanding of finance processes, accounting principles, close activities, internal controls, and SOX requirements
• Hands‑on experience with JDE finance modules and related finance applications
• Demonstrated ability to support knowledge transfer, build documentation, and improve operating discipline in environments with limited existing documentation
• Proven experience balancing operational stability and change delivery in complex environments
• Strong analytical and problem‑solving skills, including root‑cause analysis
• Effective communicator with the ability to partner across Finance, IT, Data, and Controls
• Experience working in global, matrixed organisations preferred

Language skills

• Languages - Spoken: English (Language 1) - Written: Native Language (Language 2) - Read: [Specify proficiency level]

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally.

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