FandB Service Executive

Westin Hotels & Resorts; Mumbai; On-site; INR 200,000 - 400,000; Full time

Job summary

Westin Hotels & Resorts in Goregaon East, Mumbai, India is seeking a Non-Management team member for Full Time employment in Food and Beverage & Culinary. The role focuses on ensuring staff collaboration to deliver excellent guest service, maintaining grooming standards, and completing daily opening/closing duties.

You will monitor dining rooms, assist with inventories, and uphold safety and quality standards.

Qualifications

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.
• License or Certification: None

Responsibilities

• Ensure staff work together as a team to provide optimum service.
• Inspect grooming and attire; rectify deficiencies.
• Complete opening and closing duties; set up supplies and tools; clean equipment and areas.
• Inspect storage areas for organization, FIFO, and cleanliness.
• Monitor dining rooms for seating, safety, and guest wellbeing; manage inventories and stock.
• Assist in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating staff; model proper conduct.
• Follow safety policies; report accidents and unsafe conditions; complete safety training.
• Maintain professional appearance and protect company assets; uphold confidentiality.
• Welcome and acknowledge guests; anticipate service needs; assist guests with disabilities.
• Develop positive relationships and support team goals; respond to staff concerns.
• Identify ways to increase efficiency, productivity, quality, safety, and cost savings.

Education

High school diploma or G.E.D. equivalent

Job description

Job Description:

Additional Information

Job Number 26106807

Job Category Food and Beverage & Culinary

Location Goregaon East, Mumbai, Maharashtra, India, 400063 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.