Facility Manager

ZEISS Group; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

ZEISS India, headquartered in Bengaluru, seeks an experienced professional to lead the Operation and Maintenance of soft facility services across manufacturing plant, offices and external facilities. You will manage housekeeping, security, landscaping, waste management, pest control, canteen services, creche, gym and staff transportation, ensuring SLA/KPI compliance and cost optimization.

The role requires 14–15 years total experience in manufacturing facilities with at least 5 years in soft

Qualifications

• Experience in manufacturing/industrial facility is mandatory.
• Total experience 14–15 years in relevant roles.
• Minimum 5 years in managing soft services in a large manufacturing plant or industrial facility.
• Proven experience in managing multiple outsourced service partners and large manpower teams.
• Experience in Housekeeping, Security, Landscaping, Waste Management, Pest Control, Food/Canteen, Creche, Gym and Staff Transportation.

Responsibilities

• Develop, implement and manage soft facility management services across the manufacturing plant, offices and associated facilities.
• Ensure all soft services are delivered in accordance with SLAs, KPIs, statutory requirements and company standards.
• Coordinate with client/user departments for all soft service-related matters and manage manpower, rosters and performance.
• Drive continuous improvement in service quality, operational efficiency, and cost optimization.
• Manage service audits, vendor performance, and contract adherence across multiple domains (Housekeeping, Security, Landscaping, Waste, Pest Control, Food/Canteen, Creche, Gym, Transportation).
• Ensure proper documentation, MIS, and reporting for soft services.

Skills

Soft services

Housekeeping

Security

Landscaping

Waste management

Canteen management

Vendor management

SLA & KPI

Staff transportation

Facility management

Education

Graduate in any discipline

Facility Management certification

Job description

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India.

Job purpose : Responsible for Operation and Maintenance of Utility Equipment’s in maintenance dept. and good knowledge on critical spare parts management.

Main Accountabilities :

Responsibilities

• Develop, implement and manage soft facility management services across the manufacturing plant, offices and associated facilities.
• Ensure all soft services are delivered in accordance with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), statutory requirements and company standards.
• Manage and coordinate all soft services including Housekeeping, Security, Landscaping, Waste Management, Pest Control, Food & Canteen Services, Creche, Gym and Staff Transportation.
• Ensure a clean, safe, hygienic and well-maintained environment across the manufacturing plant, office areas, common areas and external premises.
• Act as the primary point of contact for the client/user departments for all soft service-related matters.
• Plan, coordinate and monitor manpower deployment, attendance, shift rosters, productivity and performance of all soft service teams.
• Manage service partners and contractors, ensuring compliance with contractual requirements, agreed manpower, scope of work, SLAs and KPIs.
• Conduct regular inspections of facilities and services, identify gaps and ensure timely corrective and preventive actions.
• Establish and maintain service standards, checklists, SOPs and work instructions for all soft services.
• Ensure effective coordination between soft service teams and other facility functions including Technical, EHS, Security, Projects, Procurement, HR and Finance.
• Drive initiatives for continuous improvement in service quality, operational efficiency, employee experience and cost optimization.
• Monitor service-related complaints and requests and ensure timely resolution with proper escalation where required.
• Prepare and submit regular MIS, performance reports, manpower reports, incident reports and other management reports as required.
• Ensure proper documentation and maintenance of all service records, inspection reports, attendance records, training records, licenses, certificates and statutory documents.
• Ensure compliance with all applicable company policies, statutory requirements, Labour laws, health and hygiene standards and client requirements.
• Manage service audits and inspections, identify non-conformities and coordinate closure of observations within agreed timelines.
• Support budget preparation and monitor operating expenditure for all soft services against approved budgets.
• Identify opportunities for cost optimization without compromising service quality, safety, hygiene or employee experience.
• Conduct regular review meetings with service partners and monitor performance against agreed KPIs.
• Manage escalation of service issues and ensure effective communication with stakeholders.

Housekeeping & Hygiene :

• Manage housekeeping services across plant areas, offices, common areas, washrooms, cafeteria, recreational areas and external areas.
• Establish and monitor housekeeping standards, cleaning schedules, hygiene protocols and quality inspection systems.
• Ensure adequate manpower, equipment, cleaning materials and consumables are available.
• Conduct regular hygiene and cleanliness audits and ensure timely corrective action.
• Ensure appropriate cleaning practices for a clean room manufacturing environment, including segregation of areas based on hygiene and operational requirements.
• Monitor washroom hygiene, consumables, deep cleaning, periodic cleaning and pest-related issues.

Security Services :

• Manage outsourced security services and ensure effective deployment of security personnel across the plant and associated facilities.
• Monitor access control, visitor management, vehicle movement, material movement, gate operations and security protocols.
• Ensure security personnel are properly trained, groomed and deployed as per approved deployment plans.
• Coordinate with the client’s security/administration team on security-related matters.
• Ensure security incidents, breaches and observations are reported, investigated and appropriately closed.

Landscaping & External Area Management :

• Manage landscaping and horticulture services for the plant, office and external areas.
• Ensure proper maintenance of lawns, plants, trees, gardens and other landscaped areas.
• Monitor irrigation, pruning, fertilization, plantation and seasonal maintenance activities.
• Ensure external areas, roads, pathways, parking areas and common spaces are maintained in a clean and presentable condition.
• Drive water-efficient and sustainable landscaping practices wherever feasible.

Waste Management :

• Manage complete waste management operations including collection, segregation, storage, transportation and disposal.
• Ensure appropriate segregation of recyclable, organic, general and other categories of waste as applicable.
• Ensure compliance with applicable environmental and waste management regulations.
• Coordinate with authorized waste collection and disposal agencies.
• Maintain required records, manifests, certificates and other statutory documentation.
• Drive initiatives to reduce waste generation, improve segregation and increase recycling/recovery.

Pest Control :

• Manage comprehensive pest control services across the plant, offices, cafeteria, canteen and external areas.
• Ensure preventive pest control schedules are implemented and monitored.
• Review pest activity trends and ensure appropriate corrective measures.
• Ensure use of approved chemicals and safe pest control practices.
• Maintain treatment records, reports and statutory documentation.

Food, Canteen & Cafeteria Management :

• Manage outsourced food, canteen and cafeteria operations to ensure quality, hygiene, safety and service standards.
• Monitor food quality, hygiene, menu, pricing, service levels and customer satisfaction.
• Ensure compliance with applicable food safety and hygiene requirements.
• Conduct regular inspections of kitchen, food preparation, storage, serving and dining areas.
• Monitor vendor manpower, equipment, consumables and service performance.
• Coordinate with EHS/Quality teams on food safety, hygiene and statutory requirements.
• Review feedback from employees and drive improvements in food quality and service.

Creche & Gym Management :

• Manage operations of the employee creche and gym facilities, ensuring service quality, cleanliness, hygiene, safety and user experience.
• Ensure appropriate staffing, operating schedules, housekeeping and maintenance coordination.
• Ensure applicable licenses, certifications, records and statutory requirements are maintained.
• Monitor user feedback and service utilization and recommend improvements.
• Ensure appropriate safety and emergency arrangements are in place.

Staff Transportation :

• Manage outsourced staff transportation services including buses, cabs and other employee transportation arrangements.
• Monitor route planning, schedules, vehicle deployment, punctuality and service quality.
• Ensure transport vendors comply with agreed contractual, safety and statutory requirements.
• Monitor driver conduct, vehicle documentation, permits, insurance and fitness requirements.
• Review transportation-related complaints and ensure timely resolution.
• Coordinate with HR and employees on transportation requirements and service improvements.

Quality, Compliance & Customer Service :

• Establish service quality standards and monitor performance through regular inspections, audits and KPI reviews.
• Conduct periodic audits of all soft services and ensure closure of observations.
• Develop and maintain SOPs, checklists and service standards for all soft service functions.
• Maintain a strong focus on employee experience, responsiveness and customer satisfaction.
• Ensure all service providers comply with applicable Labour laws, statutory requirements and company policies.
• Coordinate with EHS and other relevant functions to ensure that soft service operations comply with site safety and environmental requirements.
• Promote a culture of cleanliness, hygiene, discipline, service excellence and continuous improvement.

Vendor & Contract Management :

• Manage all soft service contractors and ensure delivery in accordance with contractual scope.
• Review manpower deployment, attendance, productivity, consumables and service performance.
• Conduct monthly performance reviews with service partners.
• Validate service reports, manpower deployment and performance before certification of invoices.
• Identify service gaps, initiate corrective actions and recommend contractual remedies where required.
• Support procurement and contract renewal activities, including scope definition, manpower assessment and performance evaluation.

Behavioral requirements:

• Shall be self- motivated, self- driven, open-minded and a good team player.
• Willing to accept cultural changes and adapt to the same with least possible time.
• Shall be able to interact and maintain good professional relationships with all relevant cross functional teams.

Development :

• Follow a culture of continuous improvement and learning
• Demonstrate a self-directed and high- performance culture as a team player

Education / Qualifications, Experience & Skills :

• Graduate in any discipline. A degree/diploma in Facility Management, Business Administration or related discipline is an advantage.
• Professional certification in Facility Management, Hospitality or relevant soft services will be an advantage.
• Experience in manufacturing/industrial facility is mandatory.
• Minimum 14–15 years of total experience, with significant experience in managing integrated soft services.
• Minimum 5 years of experience in managing soft services in a large manufacturing plant, industrial facility, technology campus or similar large-scale facility.
• Proven experience in managing multiple outsourced service partners and large manpower teams.
• Experience in managing Housekeeping, Security, Landscaping, Waste Management, Pest Control, Food/Canteen, Creche, Gym and Staff Transportation.

Your ZEISS Recruiting Team:

Jayashree V