Facilities Executive -Soft Services

Jones Lang LaSalle Property Consultants (India) Pv t. Ltd.; Mumbai Suburban; On-site; INR 6,00,000 - 8,00,000; Full time

Job summary

A leading property management firm in Mumbai seeks a Facilities Manager responsible for overseeing daily operations, ensuring client satisfaction, and managing supply and service contracts. The ideal candidate has a degree in Hotel Management or Building Management, alongside 3-5 years of relevant experience. Strong skills in team management and customer service are vital for success in this role.

Qualifications

• 3-5 years of facilities management experience is required.
• Proven ability to work effectively as part of a team.

Responsibilities

• Manage shift registers and housekeeping operations.
• Conduct daily meetings and maintain stock for operations.

Skills

Facilities management

Customer service orientation

Team management

Occupational safety knowledge

PC literacy

Education

Degree or Diploma in Hotel Management or Building Management

Job description

What this job involves:

Prioritising the facilities needs.

Working with both the facilities manager and the assistant facilities manager, you'll oversee the property's day-to-day operations and ensure all administrative functions and facility services are covered. You'll also strive for continuous improvement in processes.

• Manage shift registers for housekeeping.
• Organise shift rosters for HK/Pantry/Office boys.
• Ensure client satisfaction.
• Handle closure of helpdesk complaints.

Monitor the property's supplies to ensure adequate stock levels for smooth operations. Manage supply and service contracts as approved by clients.

• Conduct daily meetings with floor admins.
• Meet end users, line managers, and directors for feedback on improvement areas.
• Perform daily rounds twice a day across the entire facility.
• Maintain stock related to HK and pantry consumables.
• Follow up on weekly movements and update SPOC.
• Coordinate daily town hall and client visit arrangements.
• Send daily, weekly, and monthly reports on schedule.
• Follow up with scrap vendors to ensure timely removal of scrap.
• Prepare daily manpower reports.
• Keep track and update biometrics and check tools daily.
• Coordinate with tech executives on site for site-specific issues.

Participate in emergency evacuation procedures, crisis management, and business continuity plans. Stay vigilant on health and safety issues, and contribute to their review and improvement.

Going above and beyond expectations

Client satisfaction is a key focus. You'll address difficult issues, seek operational improvements, and work closely with the team to meet key performance metrics and service level agreements.

• Achieve KPIs and SLA targets.
• Provide administrative support to the Facility Management team.
• Implement client-specific app-based tools.

Conduct routine service audits to ensure team performance. Oversee creation of stock reports, meeting minutes, and monthly management reports for clients.

Sound like you? To apply, you need to have:

Strong knowledge of facility, building, or property operations.

The ideal candidate holds a Degree or Diploma in Hotel Management / Graduate with Building Management experience, and 3-5 years of facilities management experience. You should demonstrate good knowledge of occupational safety and client-centric operations. You will act as backup/reliever for resources deployed in the city.

Solid team management background. Proven ability to work effectively as part of a team and to initiate and follow through on improvement initiatives.

Preferred Skills:

• Experience in Facilities Management.
• Strong customer service orientation.
• Excellent interpersonal skills with diverse client staff and demands.
• Knowledge of occupational safety requirements.
• Proficiency in PC literacy and managing daily activities through various systems.
• Experience with continuous improvement initiatives is highly desirable.
• Experience with client reporting and report preparation is required.

Being analytical and meticulous

This role requires coordination with various teams, attention to detail, and excellent problem-solving skills. Use logic to troubleshoot, assign, and monitor maintenance projects. A good understanding of working procedures is essential.

Scheduled Weekly Hours: 48