Facilities Executive - Soft Service

Jones Lang LaSalle Property Consultants (India) Pv t. Ltd.; Hyderabad; On-site; INR 9,00,000 - 12,00,000; Full time

Job summary

A leading property management firm in Hyderabad is looking for a Facilities Executive - Soft Services to oversee operations and ensure high client satisfaction. The ideal candidate will have a degree in hotel or building management, along with 3-5 years of relevant experience. Responsibilities include managing daily operations, improving processes, and coordinating with teams to address facility issues. Strong customer service skills and attention to detail are essential.

Qualifications

• 3-5 years of facilities management experience.
• Good understanding of occupational safety and client-centric operations.

Responsibilities

• Oversee property’s day-to-day operations.
• Manage shift registers and client satisfaction.
• Monitor property supplies and oversee contracts.

Skills

Knowledge of facility operations

Strong customer service focus

Effective teamwork skills

Analytical and meticulous

Education

Degree or diploma in hotel or building management

Job description

Facilities Executive - Soft Services

Work Dynamics

Job Description

JLL supports the Whole You, personally and professionally.

What this job involves:

• Prioritising the facilities needs
• Overseeing the property’s day-to-day operations with the facilities manager and assistant facilities manager
• Ensuring all administrative functions and facility services are covered
• Striving for continuous process improvement

Responsibilities include managing shift registers for housekeeping, shift rosters for HK/Pantry/Office boys, client satisfaction, and closure of helpdesk complaints. You will also monitor property supplies, manage stock levels, and oversee supply and service contracts approved by clients.

• Conducting daily meetings with floor admins
• Meeting end users, line managers, and directors for feedback
• Performing bi-daily facility rounds
• Maintaining stock related to HK and pantry consumables
• Following up on weekly movements and updating SPOC
• Arranging daily town halls and client visits
• Sending timely daily, weekly, and monthly reports
• Coordinating with scrap vendors for timely removal
• Preparing daily manpower reports
• Tracking biometric and check tool updates
• Collaborating with tech executives to resolve site-specific issues

You will participate in emergency evacuation procedures, crisis management, and business continuity planning, while actively addressing health and safety issues.

Going above and beyond expectations

Client satisfaction is paramount. You will handle difficult issues, seek operational improvements, and ensure team performance aligns with KPIs and SLAs. Routine service audits, stock reports, meeting minutes, and monthly management reports are part of your responsibilities.

Sound like you? To apply you need to have:

• Strong knowledge of facility, building, or property operations
• A degree or diploma in hotel management or building management, with 3-5 years of facilities management experience
• Good understanding of occupational safety and client-centric operations
• Ability to act as a backup/replacement resource in the city

Additionally, you should have a solid background in team management, effective teamwork skills, and a proven record of initiating and following through on improvement initiatives.

Preferred Skills:

• Experience in facilities management
• Strong customer service focus
• Excellent interpersonal skills
• Knowledge of occupational safety requirements
• Proficiency in PC literacy and systems management
• Experience with continuous improvement initiatives
• Experience with client reporting and report preparation

Being analytical and meticulous

This role requires coordination with various teams, attention to detail, problem-solving skills, and knowledge of working procedures. You will troubleshoot issues, monitor maintenance projects, and ensure smooth operations.