F&B Team Leader

Hilton Hotels; Mumbai; On-site; INR 350,000 - 520,000; Full time

Job summary

Hilton Hotels in Mumbai seeks an Outlet Supervisor / Team Leader to supervise daily outlet operations and deliver flawless service while upholding brand standards.

You will train and motivate staff, manage guest feedback, and drive upselling to support revenue targets, with a focus on hygiene, safety, and smooth collaboration with kitchen and other departments.

Qualifications

• High school diploma or equivalent and relevant hospitality experience.
• Excellent communication, grooming, and interpersonal skills.
• Fluent English, additional languages are a plus.
• Friendly, professional, guest-focused and adaptable to shifts.

Responsibilities

• Operational Oversight: supervise daily outlet operations to ensure smooth service and brand standards.
• Team Leadership: supervise, train, and motivate staff for exceptional guest experiences.
• Guest Experience Management: personalize service, handle feedback, resolve issues promptly.
• Inventory Cost Control: monitor stock, manage orders, control costs to improve profitability.
• Sales Revenue Support: drive upselling and monitor sales performance.
• Compliance Hygiene: ensure health, safety, and hygiene regulations across outlets.
• Coordination Communication: collaborate with kitchen, housekeeping, and other departments.
• Food Safety: ensure all food safety standards are met.

Skills

Communication skills

Interpersonal skills

English fluency

Guest-focused attitude

Flexible shifts

Education

High school diploma or equivalent

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone s day. When you join our Hotels team, that s exactly what you ll do every time you come to work! You will supervise and guide your team members closely, ensuring the service sequence is flawless and goes beyond guest expectations. As an Outlet Supervisor / Team Leader , you re not just creating unforgettable dining moments - you re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• High school diploma or equivalent; proven experience in a similar role.
• Excellent communication, grooming, and interpersonal skills
• Fluent in English; additional languages are an advantage
• Friendly, professional, and guest-focused
• Able to work flexible shifts

Here s what you ll do during a typical day:

• Operational Oversight: Support daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.