F & B Service Captain

Naukri Hospitality Jobs; Bhagalpur; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A hospitality establishment in Bhagalpur is seeking a skilled F & B Service Captain. You will oversee front-of-house operations, supervise and train staff, and ensure high levels of customer satisfaction. The ideal candidate has proven experience in the hospitality industry, excellent communication skills, and the ability to manage multiple tasks under pressure. A high school diploma is required, with a degree preferred.

Qualifications

• Proven experience as an F & B Service Captain or similar role in the hospitality industry.
• Strong knowledge of front-of-house operations and customer service principles.
• Ability to manage multiple tasks under pressure.

Responsibilities

• Manage front-of-house operations, including reception and concierge duties.
• Supervise and train staff to maintain high customer satisfaction.
• Handle guest complaints and resolve issues professionally.

Skills

Customer service

Communication

Interpersonal skills

Education

High school diploma or equivalent

Degree in hospitality preferred

Tools

Point-of-sale systems

Inventory management software

Job description

We are looking for a highly skilled and experienced F & B Service Captain to join our team at HOTEL VIDYA RESIDENCY. The ideal candidate will have a strong background in hospitality and excellent customer service skills.

Roles and Responsibilities

• Manage front-of-house operations, including reception, concierge, and bell captain duties.
• Coordinate with various departments to ensure seamless service delivery.
• Supervise and train staff members to maintain high levels of customer satisfaction.
• Handle guest complaints and resolve issues professionally.
• Maintain accurate records of hotel transactions and inventory management.
• Ensure compliance with company policies and procedures.

Job Requirements

• Proven experience as an F & B Service Captain or similar role in the hospitality industry.
• Strong knowledge of front-of-house operations and customer service principles.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Familiarity with point-of-sale systems and inventory management software.
• High school diploma or equivalent required; degree preferred.