External Workforce Management Process Specialist

Healthcare Businesswomen’s Association; Hyderabad; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Novartis in Hyderabad seeks an External Workforce Management Process Specialist to guide external workforce processes, policies, and standards, ensuring a high-quality user experience across the global organization.

You will review procedures, monitor activities, resolve Fieldglass issues, provide analytics, and develop knowledge resources while supporting countries lacking dedicated local resources.

Qualifications

• Bachelor's degree or equivalent professional experience in human resources, operations, or a related field.
• Experience supporting or administering SAP Fieldglass processes and solutions.
• Strong understanding of operational processes, controls, and service delivery principles.
• Ability to analyze data, identify trends, and translate insights into actions.
• Excellent problem-solving skills with a proactive and customer-focused mindset.
• Professional English communication skills, both written and spoken

Responsibilities

• Provide expert guidance on external workforce processes, policies, and operational standards.
• Perform regular reviews to ensure adherence to established procedures and controls.
• Monitor activities and identify process gaps, risks, and non-compliance cases.
• Serve as the escalation point for SAP Fieldglass system and process issues.
• Support defect resolution, standard enhancements, and change requests within Fieldglass.
• Coordinate with advanced support teams to resolve complex system incidents.
• Deliver reporting and analytics to support operational decision-making and process improvements.
• Develop and maintain knowledge resources, training materials, and user guidance.
• Provide direct support to countries without dedicated local support resources.

Skills

Process improvement

Data analysis

Customer-focused mindset

Problem solving

English communication

Education

Bachelor's degree or equivalent in HR/Operations

Tools

SAP Fieldglass

Job description

Job Description Summary

Location: Hyderabad, India

Relocation Support: This role is based in Hyderabad, India. Novartis is unable to offer relocation support: please only apply if accessible.

Are you passionate about process excellence and creating seamless workforce experiences on a global scale? As an External Workforce Management Process Specialist, you'll play a key role in supporting and continuously improving the processes, systems, and policies that enable Novartis' external workforce strategy. Working at the intersection of operations, technology, and compliance, you'll help ensure a high-quality user experience while driving consistency, transparency, and operational excellence across external workforce management activities.

Job Description

Key Responsibilities

• Provide expert guidance on external workforce processes, policies, and operational standards.




• Perform regular reviews to ensure adherence to established procedures and controls.




• Monitor activities and identify process gaps, risks, and non-compliance cases.




• Serve as the escalation point for SAP Fieldglass system and process issues.




• Support defect resolution, standard enhancements, and change requests within Fieldglass.




• Coordinate with advanced support teams to resolve complex system incidents.




• Deliver reporting and analytics to support operational decision-making and process improvements.




• Develop and maintain knowledge resources, training materials, and user guidance.




• Provide direct support to countries without dedicated local support resources.

Essential Requirements

• Bachelor's degree or equivalent professional experience in human resources, operations, or a related field.




• Experience supporting or administering SAP Fieldglass processes and solutions.




• Strong understanding of operational processes, controls, and service delivery principles.




• Ability to analyze data, identify trends, and translate insights into actions.




• Excellent problem-solving skills with a proactive and customer-focused mindset.




• Professional English communication skills, both written and spoken