External Hiring|Quality Analyst|International|24102026

TGBPL TP India - IBU; Chennai District; On-site; INR 300,000 - 520,000; Full time

Job summary

Teleperformance in Chennai seeks a quality analyst responsible for monitoring inbound and outbound calls and other customer contacts to ensure accuracy and adherence to standards.

The role requires 1-2 years of relevant experience and a professional degree; you will document issues, share best practices, and may guide junior staff. Teleperformance emphasizes an inclusive, supportive workplace and equal opportunity employment.

Qualifications

• 1-2 years of practical professional experience in quality assurance.
• Familiar with evaluating calls and customer interactions.
• Knowledge base typically acquired from a degree.

Responsibilities

• Monitor and evaluate the quality of inbound/outbound calls and other customer contacts.
• Document quality issues and performance measures for management review.
• Provide information to assist in feedback and formal education processes.

Skills

Quality assurance

Call monitoring

Feedback and training support

Leadership potential

Education

Professional/university degree

Job description

Job Description

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Be One of Our People

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.

We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.

We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.