Expert - P&O H2R

Sandoz India; Telangana; Hybrid; INR 1,300,000 - 1,900,000; Full time

Job summary

Sandoz India is seeking an HR Operations specialist to support end-to-end HR processes, Workday HCM, and data integrity across HR systems including SAP. You will partner with HR Business Partners, Payroll, Talent Acquisition, and Technology to deliver a seamless employee experience while upholding global standards and local regulations.

You will manage time and attendance, conduct quality reviews, support HR transformation projects, and resolve service requests within SLAs, emphasizing accuracy

Qualifications

• Bachelor's degree in human resources, Business Administration, or a related field.
• Experience in HR Operations/Shared Services in regulated industries.
• Hands-on experience with Workday, SAP and ServiceNow.

Responsibilities

• Support the operational execution of HR strategic objectives and processes.
• Own end-to-end Hire-to-Retire (H2R) processes from onboarding to offboarding.
• Collaborate with HR Partners, Talent Acquisition, Payroll and Technology for seamless experience.
• Resolve service requests via ServiceNow within defined SLAs and KPIs.
• Perform quality reviews and apply four-eye controls in HR processes.
• Identify opportunities for process optimization and support HR transformation projects.
• Support Workday testing activities and system releases.
• Administer time and attendance processes and ensure accurate data.

Skills

Workday HCM

SAP

ServiceNow

Excel

Stakeholder management

Data analysis

Attention to detail

Communication

Education

Bachelor's degree in HR/BA

Job description

• Support the operational execution of HR strategic objectives and process initiatives. Act as the SME for Workday HCM employee lifecycle transactions and ensure adherence to global process standards.
• Own and execute end to end Hire‑to‑Retire (H2R) processes from onboarding to offboarding, employee data changes, time & attendance management and ensure timely, accurate, and compliant processing of all transactions across HR systems.
• Collaborate closely with HR Business Partners, Talent Acquisition, Payroll and Technology teams to ensure seamless employee experience. Maintain accurate and up-to-date employee records in HCM systems (Workday, SAP).
• Hands‑on experience in managing and resolving service requests via case management tool (ServiceNow) within the defined Service Level Agreement and Key Performance Indicators (Turnaround time, first-time-right rate)
• Perform quality reviews and apply the four-eye principle in accordance with HR Internal Controls.
• Identify opportunities for process optimization, automation, and continuous improvement, and support regional and global HR transformation projects.
• Support Workday testing activities, system releases, enhancements, and process changes.
• Administer time and attendance processes, ensuring accurate recording of working hours, absences, and leave transactions.
• Act as the SME for Workday HCM employee lifecycle transactions and ensure adherence to global process standards
• Support employees in resolving time management-related queries.
• Ensure compliance with local labor laws, union agreements (if applicable), and internal timekeeping policies.
• Partner with Payroll and other stakeholders to ensure the accuracy of time-related data impacting payroll processing.

Key Responsibilities

Employee Lifecycle Management

• Support the operational execution of HR strategic objectives and process initiatives. Act as the SME for Workday HCM employee lifecycle transactions and ensure adherence to global process standards.
• Own and execute end to end Hire‑to‑Retire (H2R) processes from onboarding to offboarding, employee data changes, time & attendance management and ensure timely, accurate, and compliant processing of all transactions across HR systems.
• Collaborate closely with HR Business Partners, Talent Acquisition, Payroll and Technology teams to ensure seamless employee experience. Maintain accurate and up-to-date employee records in HCM systems (Workday, SAP).
• Hands‑on experience in managing and resolving service requests via case management tool (ServiceNow) within the defined Service Level Agreement and Key Performance Indicators (Turnaround time, first-time-right rate)
• Perform quality reviews and apply the four-eye principle in accordance with HR Internal Controls.
• Identify opportunities for process optimization, automation, and continuous improvement, and support regional and global HR transformation projects.
• Support Workday testing activities, system releases, enhancements, and process changes.

Time & Attendance

• Administer time and attendance processes, ensuring accurate recording of working hours, absences, and leave transactions.
• Act as the SME for Workday HCM employee lifecycle transactions and ensure adherence to global process standards
• Support employees in resolving time management-related queries.
• Ensure compliance with local labor laws, union agreements (if applicable), and internal timekeeping policies.
• Partner with Payroll and other stakeholders to ensure the accuracy of time-related data impacting payroll processing.

Operational Excellence

• Ensure adherence to global and local HR policies, labor regulations, data privacy requirements and internal controls.
• Maintain audit-ready documentation and support internal, external and compliance audits.
• Support lead in monitoring performance against KPIs and SLAs.
• Conduct root cause analysis and help in implementing sustainable corrective actions.
• Prepare, validate and reconcile operational reports, dashboards and workforce data to ensure data accuracy and integrity.
• Develop and maintain SOPs, process documentation, and knowledge articles.
• Collaborate with cross-functional teams to standardize processes and support continuous improvement initiatives.

Qualifications/Skills

• Bachelor’s degree in human resources, Business Administration, or a related field.
• 4 -7 years of experience in HR Operations/HR Shared Services, preferably within a pharmaceutical, GCC or other highly regulated industry.
• Strong hands‑on experience with leading HR and case management platforms (Workday, SAP and ServiceNow).
• Proficiency in Microsoft Excel including data analysis and validation.
• Excellent communication Skills and ability to manage stakeholder interactions.
• Strong problem‑solving skills and attention to detail.
• Ability to thrive in a fast‑paced, matrixed organization and manage multiple priorities effectively.
• Deep understanding of Operational Metrics (SLA, KPI, quality audits).

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low‑cost, high‑quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!

Join us!

Commitment To Diversity & Inclusion

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.