Expert Global Operations Humanitarian Logistics

DHL; Mumbai; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A global logistics leader is seeking a Logistics Generalist to manage cross-trade shipments and support the Copenhagen team. Responsibilities include collaborating with stakeholders, ensuring timely deliveries, and tracking shipment KPIs. Ideal candidates will have experience in aid logistics and familiarity with CargoWise. This role requires strong operational management and customer service skills in a dynamic environment.

Qualifications

• Experience with aid/relief logistics will be considered a clear advantage.
• Practical knowledge of job area typically obtained through work experience.

Responsibilities

• Administer assigned operational activities related to managing cross-trade shipments.
• Coordinate with UN suppliers.
• Track shipments and maintain agreed milestones and KPIs.
• Collaborate with stakeholders to resolve issues.

Skills

Dispatching

Shipping

Transportation

Operations Management

Risk Management

Process Improvement

Customer Service

Reporting

Project Management

Tools

CargoWise

Job description

Job Purpose

Support and administer operations plans and processes to deliver a smooth supply chain and operational model for the targeted business volumes, meet products/ services standards and exceed quality standards in line with business strategy and objectives, corporate guidelines and policies.

Prime focus will in beginning be to support the Copenhagen team in handling complex client Unicef.

Typical Business Titles

Logistics Generalist, Logistics Analyst, Logistics Officer

Differentiator

• Apply practical knowledge of job area typically obtained through work experience
• Work independently with general supervision
• Understand how to work according to agreed SOP’s and instructions
• Experience with aid/relief logistics will be considered a clear advantage
• Work experience with CargoWise will be considered an advantage

Key Tasks

• Administer assigned operational activities related to managing cross-trade shipments: coordinating with colleagues in Copenhagen and at origins, destinations, carriers to ensure timely shipment delivery etc.
• Coordination with UN suppliers
• Receive, execute and update orders in systems (CW1, Customer ERPs etc)
• Retrieve stored information, place orders or respond to customer enquiries
• Report issues, exceptions and events during execution of operational activities
• Collaborate with origin & destination stations, carriers or other parties to resolve issues, ensure service quality and timelines to achieve internal and external (customer) KPIs
• Resolve recurring issues and suggest modifications in operations processes and systems to increase effectiveness and efficiency
• Assist with tracking of shipments, invoicing to clients and maintaining agreed milestones and KPI’s.

Stakeholders

• Support and interact primarily with colleagues of own function
• Build relationships and understand customer and key stakeholders interests and concerns
• Address task-related issues appropriately to maintain work relationships

Management Responsibility

• Individual contributor without direct responsibility for leading others.

Skills

Dispatching, Shipping, Transportation, Operations Management, Risk Management, Process Improvement, Customer Service, Reporting, Technology Trends, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation.

Qualifications & Key Requirements

Education Level