Expert - CI

SmartRecruiters, Inc.; Vadodara; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NIQ is seeking a CI Expert to manage end-to-end CI operational processes and act as a primary liaison between Operations, Client Services, and market stakeholders. The role emphasizes delivering databases, reports, and outputs on time and in alignment with client requirements, procedures, and SLAs.

The CI Expert will guide the team on complex queries, escalations, and opportunities for process improvement, automation, and quality enhancements, while supporting the Team Lead and ensuring accurate

Qualifications

• Degree or equivalent in business, analytics, or related field.
• ,

Responsibilities

• Ensure timely and accurate delivery of data, reports, and outputs per SLAs.
• Take end-to-end ownership of CI processes and deliverables.
• Coordinate with Client Services and stakeholders for requirements.
• Handle complex queries, exceptions and escalations.
• Provide guidance and support to team members.
• Identify opportunities for process improvement and automation.
• Conduct root-cause analysis and implement corrective actions.
• Support effort estimation, capacity planning and KPI reporting.
• Maintain process documentation and SOPs.
• Contribute to training and knowledge sharing.
• Communicate with Process Owners and Operations Managers to improve efficiency.

Skills

5 years operations experience

Advanced Excel

Data analysis

Query and escalation management

Root-cause analysis

Process improvement

Coaching

Ownership & accountability

English proficiency

RMS/CPS knowledge

Education

Bachelor’s degree in Business Administration, Commerce, Statistics, Economics, Analytics, or related field

Six Sigma certification (advantage)

Tools

RMS/CPS system

Job description

The CI Expert is responsible for managing end-to-end CI operational processes and acting as a key point of contact between Operations, Client Services, and in-market stakeholders. The role ensures the timely and accurate delivery of databases, reports, and operational outputs in line with client requirements, defined procedures, and agreed SLAs.

The CI Expert will manage complex operational queries, provide functional guidance to the team, and support the Team Lead in handling critical deliverables and escalations. The role will also identify and lead opportunities for process improvement, simplification, automation, quality enhancement, and productivity improvement.

Responsibilities

• Ensure timely and accurate delivery of data, reports, and operational outputs according to agreed SLAs and client requirements.
• Take end-to-end ownership of assigned CI processes and critical operational deliverables.
• Act as a key point of contact for Client Services and in-market stakeholders for operational queries and requirements.
• Manage complex queries, exceptions, and escalations through structured analysis and timely resolution.
• Act as a secondary point of contact in the absence of the Team Lead.
• Maintain a strong understanding of RMS/CPS end-to-end processes and upstream and downstream dependencies.
• Provide functional guidance and process support to team members.
• Identify and lead process improvement, simplification, automation, quality, and productivity initiatives.
• Conduct root-cause analysis for recurring issues and implement corrective and preventive actions.
• Support effort estimation, workload analysis, capacity planning, and FTE benefit validation.
• Analyse operational data and create meaningful KPI summaries, reports, and performance insights.
• Maintain process documentation, quality controls, and standard operating procedures.
• Support training, knowledge sharing, and capability building within the team.
• Provide constructive inputs to Process Owners, Team Leads, and Operations Managers to improve operational effectiveness.
• Profound knowledge of RMS/CPS end-to-end business processes.
• Strong understanding of CI process activities and operational dependencies.
• Ability to independently manage complex queries, escalations, and critical deliverables.
• Strong communication and stakeholder-management skills.
• Good understanding of effort estimation, capacity planning, and FTE benefit calculation.
• Ability to identify and deliver measurable process improvements.
• Strong ownership, analytical thinking, and attention to detail.
• Ability to coach team members and influence stakeholders without direct authority.

Qualifications

• Bachelor’s degree in Business Administration, Commerce, Statistics, Economics, Analytics, or a related field.
• Minimum 5 years of relevant experience in Operations, preferably within RMS/CPS and CI processes.
• Strong experience in data analysis, operational delivery, stakeholder management, and process improvement.
• Advanced Microsoft Excel skills, including PivotTables, lookup functions, data analysis, interpretation, and KPI summary creation.
• Good project-management aptitude, including task sequencing, risk identification, problem-solving, and action tracking.
• Strong internet research skills to analyse and validate product-related information.
• Lean, Six Sigma, Process Excellence, Analytics, or Project Management certification will be an advantage.
• Fluency in written and spoken English.
• CI process expertise
• Data analysis and interpretation
• Query and escalation management
• Root-cause analysis
• Process improvement and simplification
• Effort estimation and capacity planning
• Coaching and knowledge sharing
• Ownership and accountability

Additional Information

• Flexible working environment
• Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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