Experienced Professional, Help Desk

WSP in India; Dadri; On-site; INR 300,000 - 550,000; Full time

Job summary

WSP in India seeks a Desktop Support Engineer to deliver technical assistance to clients, install and upgrade hardware and software, and troubleshoot systems. The role involves configuring workstations, PCs, and peripherals, and maintaining documentation for support processes.

The candidate will handle incidents, provide VIP support, and coordinate with internal teams to ensure effective IT operations on site in Dadri, UP. 4+ years of on-site experience and ITIL/MCP familiarity are advantageous.

Qualifications

• 4+ years of experience in an IT On-Site Support role.
• Experience in desktop hardware, software, networking, and peripherals.
• ITIL Foundation certification is common but not stated; MCP or equivalent is a plus.

Responsibilities

• Install and configure computer hardware, software, systems, networks, printers, and telephones.
• Diagnose and resolve hardware, software, and networking issues; provide technical support.
• Create and maintain technical documentation and manuals; assist end users.

Skills

Windows OS environments

VIP support

Technical support

Problem solving

Education

BA/BCA /BCom/BTech / Graduate Science

Tools

ServiceNow

Job description

Job Description

As a Desktop Support Engineer in WSP you will provide technical assistance to our clients. You will be installing, upgrade and troubleshoot hardware and software systems. Robust knowledge in creating and analyzing the incidents models on various Tools and applications, using intellectually concepts and implement action- oriented solutions to complex business IT problems.

Job Description

As a Desktop Support Engineer in WSP you will provide technical assistance to our clients. You will be installing, upgrade and troubleshoot hardware and software systems. Robust knowledge in creating and analyzing the incidents models on various Tools and applications, using intellectually concepts and implement action- oriented solutions to complex business IT problems.

Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers, and telephone system.
• Installing and configuring of windows 10 Operating systems.
• Monitoring and maintaining computer systems and networks.
• Diagnosing and resolving hardware, software, networking, and system issues when they arise.
• Able to resolve computer peripherals issues.
• Replacing and upgrading defective or outdated components when necessary.
• Providing technical support across the company (this may be in person or over the phone)
• Respond to requests from end users, managers, developers, and team members for specific IT Hardware and software information.
• Direct unresolved issues to the next level of support personnel.
• Help to create technical documentation and manuals.
• Implement best practices for scalability, supportability, ease of maintenance, and system performance.
• Addressing major incidents user tickets regarding hardware, software and networking
• Incident and service request Management
• Guide users with simple, step-by-step instructions.
• Follow up with clients to ensure their systems are functional.
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
• Coordinate with HR and relevant departments to receive new joiner details in advance.
• Configure and set up workstations, laptops, and other necessary IT equipment. Install required software, applications, and security protocols.
• Conduct a thorough quality check to ensure the equipment is fully operational.
• Wipe and reformat the equipment for reuse or disposal, following company policies.
• Coordinate the return of all IT equipment from the leaver.

Technical Experience

• Knowledge of ServiceNow Ticketing tool.
• Applications – Core, Business & Corporate Application Troubleshooting
• Strong computer, hardware, software, and analytical skills
• Testing hardware components individually and in tandem with external computer systems.
• Provide technical assistance and support for incoming queries and issues related desktop support, Video Conferencing support, VIP support.
• Hands-on experience with Windows OS environments
• The ability to learn quickly and retain large quantities of information
• Introduce new ideas and processes which improve performance and productivity.
• Proven ability to assess business needs and translate them into relevant solutions
• Problem solver with the ability to encourage others in collaborative problem solving. Acting as both a broker and consultant regarding resources, you engage others in problem solving without taking over.
• Ability to work closely with the internal software deployment team.

Qualifications

• 4+ years of experience in an IT On-Site Support role.
• BA/BCA /BCom/BTech / Graduate Science.
• ITIL V4 Foundation certified
• Certification in MCP (Microsoft Certified Professional) or similar. will be an added advantage

Working conditions

We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.

BGV

• Employment with WSP India is subject to the successful completion of a background verification (“BGV”) check conducted by a third-party agency appointed by WSP India.
• Candidates are advised to ensure that all information provided during the recruitment process — including documents uploaded — is accurate and complete, both to WSP India and its BGV partner”.

About Us

WSP is one of the world’s leading professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management professionals. We design lasting solutions in the Transportation & Infrastructure, Property & Buildings, Earth & Environment, Power & Energy, Resources and Industry sectors, as well as offering strategic advisory services. Our talented people around the globe engineer projects that will help societies grow for lifetimes to come. With approximately 4,000 talented people across 3 locations (Noida, Bengaluru & Mumbai offices) in India and more than 73,000 globally, in 550 offices across 40 countries, we engineer projects that will help societies grow for lifetimes to come.

We are

• Passionate people doing purposeful and sustainable work that helps shape our communities and the future.
• A collaborative team that thrives on challenges and unconventional thinking.
• A network of experts channeling our curiosity into creating solutions for complex issues.

Inspired by diversity, driven by inclusion, we work with passion and purpose.

Working with Us

At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

Our Hybrid Working Module

With us, you can operate in a flexible, agile, yet structured work environment and follow a Hybrid Work Model.

• Maximize collaboration.
• Maintain product quality and cultural integrity.
• Balance community, collaboration, opportunity, productivity, and efficiency.

Health, Safety and Wellbeing

Our people are our greatest asset, and we prioritize a safe work environment. Health, safety, and wellbeing are integral to our culture, with each of us accountable for fostering a safe workplace through our “Making Health and Safety Personal” initiative. Our Zero Harm Vision drives us to reduce risks through innovative solutions, earning recognition for our global health and safety practices with the prestigious RoSPA Health and Safety Awards for six consecutive years.

Inclusivity and Diversity

WSP India is dedicated to fostering a sustainable and inclusive work environment where our greatest strength - Our People -feel valued, respected, and supported. We ensure an unbiased approach in hiring, promotion, and performance evaluation, regardless of age, gender identity, race, religion, sexual orientation, marital status, physical ability, education, social status, or cultural background.

Imagine a better future for you and a better future for us all.

Join our close-knit community of over 73,300 talented global professionals dedicated to making a positive impact. Together, we can make a difference in communities both near and far.

With us, you can.

NOTICE TO THIRD PARTY AGENCIES

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.