Experience Research Senior Associate - qualitative / mixed-methods

J.P. Morgan; Bengaluru; On-site; INR 10,00,000 - 15,00,000; Full time

Job summary

A leading financial institution is seeking an Experience Research Senior Associate for its Wealth Management team in Bengaluru. The role involves conducting research studies to gather insights, collaborating with teams for product development, and providing actionable recommendations. Ideal candidates should have experience in user experience research and strong communication skills. This position has a significant impact on user experience and business outcomes.

Qualifications

• Three years of experience in user experience research using advanced methods.
• Proficiency in qualitative research methods and data analysis.
• Advanced knowledge of user experience design principles.

Responsibilities

• Conduct research studies to gather customer insights.
• Analyze data to identify patterns and provide actionable recommendations.
• Collaborate with teams to integrate insights into product development.

Skills

User experience research

Qualitative research methods

Data analysis

Communication skills

Job description

We have an exciting opportunity for you to shape the future of Wealth Management experiences at JPMorgan Chase.

As an Experience Research Senior Associate in the Wealth Management Experience Research team, you will leverage advanced research methods to identify customer needs and translate them into actionable insights. You will collaborate with cross-functional teams to inform the design and strategy of our Wealth offerings, directly impacting user experience and business outcomes.

Job responsibilities

• Conduct research studies using advanced qualitative and quantitative methods to gather customer insights
• Analyze and interpret data to identify patterns and provide actionable recommendations for user experience design
• Collaborate with cross-functional teams to integrate user insights into product development
• Contribute to the creation and refinement of experience research strategies aligned with business goals
• Stay current with industry trends and incorporate relevant knowledge into team insights
• Synthesize qualitative findings into clear, actionable feedback for design and product teams

Required qualifications, capabilities and skills

• Three years of experience or equivalent expertise in user experience research using advanced research methods
• Demonstrated proficiency in qualitative research methods, interview design, ethnography, and data analysis
• Advanced knowledge of user experience design principles and practices
• Advanced understanding of current research methodologies and their application to experience design
• Ability to break down business or design problems into iterative studies and collaborate with designers
• Strong communication skills to clearly articulate research findings and design decisions
• Ability to work independently and remotely on team projects

Preferred qualifications, capabilities and skills

• Ability to work in a fast-paced and agile environment
• Experience conducting cadence-based evaluative research
• Experience in wealth management, investments, banking, or other financial domains
• Basic quantitative research skills