Experience Management Associate

Ernst & Young Advisory Services Sdn Bhd; Kochi; On-site; INR 6,00,000 - 8,00,000; Full time

Job summary

A leading global consulting firm is seeking an Experience Management Associate to manage staffing demands and optimize employee utilization. This role requires good communication skills and basic knowledge of Excel. The ideal candidate will have 1+ years of relevant experience or a general background with the necessary skills. The company offers continuous learning, flexible working conditions, and the opportunity to work in a dynamic global environment.

Benefits

Continuous learning opportunities

Diverse and inclusive culture

Transformative leadership coaching

Qualifications

• Graduates with 1+ years of relevant workforce management experience.
• Experience in any field with required skillset competencies can qualify.

Responsibilities

• Manage staffing demands and monitor demand intake channels.
• Create staff schedules to maximize service and minimize cost.
• Resolve scheduling conflicts proactively.
• Optimize employee utilization through effective resource deployment.

Skills

Good verbal and written communication skills

Basic knowledge of MS Excel

Excellent teaming and interpersonal skills

Positive attitude under tight timelines

Job description

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At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Experience Management Associate

As an Experience Management Associate, you will be part of an industry leading, high performing team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations.

We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. You’ll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams.

The opportunity

EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 50,000 professionals working across borders, to provide innovative and strategic business solutions to EY member firms and EY clients globally. Experience Management plays a vital role in the firm’s Next Wave strategy and it’s purpose of building a better working world.

We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team.

We invest in your learning and development. We’ll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching. As part of a 300+ member team, supporting 4 unique Service Lines, you will always have opportunities to showcase your skills and contribute to the firm’s strategic initiatives.

Your key responsibilities

As an Experience Management Associate, you will be responsible for managing staffing demands, monitor the demand intake channels, review demand projections, schedule individuals on projects, optimize employee utilization and bench management.

Some of your key responsibilities include:

• Calculate staff requirements based on demand projections.
• Create staff schedules to maximize service and minimize cost.
• Timely update of resource schedules on the schedule management tool (Retain).
• Timely review and resolution of scheduling conflicts.
• Proactive review of resource availability/future project demands.
• Minimize open, unfulfilled demand.
• Mailbox management.
• Optimization of resource utilization through effective resource deployment.
• Basic reporting and analysis.

Skills and attributes for success

Graduates with 1+ years of relevant workforce management experience. Non-resource management professionals with 1+ years of general work experience in any field of work, that display required skillset competencies can also be hired as Associate in resource management team.

To qualify for the role, you must have

• Good verbal and written communication skills.
• Basic knowledge of MS Excel.
• Excellent teaming and interpersonal skills.
• Positive attitude and ability to excel under tight timelines.

Ideally, you’ll also have

• Experience on workforce management concepts, resource deployment and scheduling.

What we look for

We are looking for go-getters with a solution oriented and analytical mindset. Someone who is passionate about numbers and has the willingness to learn. The successful candidate will be one who combines computer skills and mathematical ability with a working knowledge of the business and the negotiation skills of a salesman.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.