Experience Design Senior Associate

JPMorgan Chase & Co.; Mumbai; On-site; INR 1,200,000 - 2,600,000; Full time

Job summary

JPMorganChase in Mumbai is seeking an Experience Design Senior Associate to shape user experiences across products and services. You will lead end-to-end design initiatives, mentor junior designers, and ensure inclusive, accessible solutions that meet business goals and user needs.

Leverage your expertise in experience strategy, collaborate with cross-functional teams, and apply AI tools to craft design assets and frontend code, strengthening customer-centric outcomes.

Qualifications

• 3+ years of experience or equivalent expertise in user experience design or similar roles.
• Ability to create visual representations of user journeys (storyboarding, wireframes, prototypes).
• Experience with inclusive design and accessibility guidelines.
• Knowledge of client-side technologies and APIs, with awareness of modern tech stacks.
• Experience with AI tools.

Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion.
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions.
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels.
• Utilize AI tools to create design assets and front end code.

Skills

User experience design

Inclusive design

Accessibility guidelines

Storyboarding

Wireframes

Prototypes

AI tools

Front end coding

Design leadership

Mentoring

Tools

APIs

Microservices

AI tools

Job description

• Business Unit Consumer & Community Banking
• Locations Nirlon Knowledge Park, Western Express Highway, Goregaon (East), Mumbai, IN-MH, 400063, IN
• Job Schedule Full time

Job Description

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As a Experience Design Senior Associate in our organization, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Job responsibilities

Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas

Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end -to-end design initiatives within a specific domain.

Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion

Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions

Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Utilize AI tools to create design assets and front end code

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in user experience design or similar roles

Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes

Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions

Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making

Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Experience with AI tools

Preferred qualifications, capabilities, and skills

Design leadership or managerial experience

Front end coding skills

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.