Experience Design Senior Associate

Fairygodboss; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

JPMorgan Chase in Bengaluru is seeking an Experience Design Senior Associate to shape the user experience of our wealth management products. You will collaborate with cross-functional teams to deliver inclusive, accessible designs that balance user needs with business goals in the fast-paced financial services environment.

You will leverage your expertise in information architecture, create elegant interaction flows, and continuously improve products by applying data-driven insights, with a

Qualifications

• 3+ years in a user experience design role focused on digital products.
• Proficient with Figma, Sketch, or Adobe Creative Suite.
• Experience designing across web and mobile platforms.
• Ability to transform data into actionable design insights.
• Solid understanding of inclusive design and accessibility.

Responsibilities

• Design and develop elegant solutions to interaction problems, ensuring consistency across products.
• Use information architecture and storyboarding to create user-centric designs.
• Conduct data-driven analyses to inform design decisions and generate insights from data.
• Collaborate to apply inclusive design and accessibility guidelines for diverse users.
• Iterate designs with user feedback to improve overall UX.
• Analyze market trends and user research to inform team strategy.

Skills

UX Design

Figma/Sketch/Adobe

Multi-platform UX

Data-driven design

Inclusive design

Education

Advanced service design education

Job description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in JP Morgan Wealth Management, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices


• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction


• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making


• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users


• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings


• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Required qualifications, capabilities, and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services


• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)


• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels


• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making


• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, capabilities, and skills

• Exposure to AI/ML or agentic delivery models and how design integrates into those workflows.


• Experience working with US teams


• Experience supporting operations-intensive products, services, or platforms within financial services environments.


• Advanced education in service design, human-centered design, anthropology, sociology, behavioral science or a related discipline.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.