Executive - Sales Support

Joinimagine; Mumbai; On-site; INR 450,000 - 600,000; Full time

Job summary

Blue Dart Express Limited is seeking an Executive – Sales Support to manage end-to-end billing, invoicing, and collections coordination for branch customers. The role interfaces between Sales, Finance and Customers to ensure revenue realization and smooth dispute resolution.

The candidate will support accurate billing, timely collections, and proactive customer communication, contributing to receivables performance and customer experience within a logistics-focused environment.

Qualifications

• Bachelor in Commerce / Business Administration; MBA preferred.
• 2–4 years of experience in billing, invoicing, collections or sales-support roles.
• Exposure to logistics / courier / B2B services preferred.

Responsibilities

• Billing & invoicing management with timely bill generation.
• Coordinate with Branch Finance & Accounts for invoice accuracy.
• Ensure timely dispatch of invoices to customers.
• Collections & receivables management with Sales teams.
• Resolve billing disputes and customer queries.
• Maintain billing MIS and governance.
• Coordinate across Sales, Operations and Finance.

Skills

Attention to detail

Coordination & stakeholder management

Customer orientation

Problem-solving

Work under deadlines

Education

Bachelor in Commerce / Business Administration

MBA preferred

Tools

MS Excel

Reporting tools

ERP/billing systems

Job description

Job Title: Executive – Sales Support

Function: Sales

Reports To: Branch Head

Location: Branch / Regional Locations

Travel Required: 25% 50% 75%

About DHL Blue Dart Express Limited

Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommercein South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound,andsecuredeliveryservicesacross55,000+locationsinIndiaaswellasinternationally.Itscompetenciesspan acrossevaluationandcontracting,planningandtransition,deliveryandexecution, andspecificservicecapabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-pacedlogisticsenvironment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, atransport,storage,andcommunicationsbusiness,sinceMay2004.

BlueDartExpressLimitedisapartoftheDHLGroup'sDHLeCommercedivision,leveragingthisgloballogisticsleader’s networkacross220countriesandterritoriestoprovidecomprehensiveexpressandlogisticssolutionstoourclients.Our robustnetworkandunmatchedinfrastructure havepositioned theBlueDartbrand asakeyIndia-grownlogisticsplayer withanunmatchedandphenomenalglobaloutreachrootedintheDHLbrandofitsmajorityshareholder.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “BlueDarter” with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong.

Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview

The Executive–SalesSupport is responsible for managing end-to-end billing, invoicing, and collections coordination for branch customers, ensuring accuracy, timeliness, and adherence to contractual and company guidelines.

The role acts as a key interface between Sales, Finance and Customers to ensures smooth revenue realisation, effective dispute resolution, and strong process discipline at the branch level.

Job Purpose

To ensure accurate and timely billing, efficient collections follow-up, and resolution of customer billing queries, thereby supporting revenue realisation, improving receivables performance, and enhancing customer experience.

Key Roles & Responsibilities

Billing & Invoicing Management

• Coordinate with Branch Finance & Accounts teams for timely bill generation
• Validate accuracy of invoices as per contractual terms and company norms
• Ensure customization of invoices as per customer agreements
• Ensure timely dispatch of invoices to customers

Collections & Receivables Management

• Work closely with Sales teams to ensure timely collections
• Follow up on pending, short, or delayed payments
• Track receivables ageing and escalate as per timelines
• Support improvement of DSO at branch level

Customer Query & Dispute Resolution

• Coordinate with Finance and Sales teams to resolve billing disputes
• Ensure closure of disputes before payment due dates
• Maintain proactive customer communication

Reporting & Governance

• Maintain billing, dispatch, and collection MIS
• Share reports with Branch Finance and Sales leadership
• Ensure adherence to SOPs, audit, and documentation standards

Sales & Branch Coordination

• Align billing cycles with contractual agreements
• Support onboarding of customers from billing readiness perspective
• Ensure coordination across Sales, Operations, and Finance

Process Discipline & Continuous Improvement

• Adhere to defined SOPs and processes
• Identify recurring issues and highlight to supervisor
• Suggest improvements to enhance accuracy and turnaround time
• Support automation and process improvement initiatives
• Apply learnings from errors and audit observations

People & Team Support

• Provide operational guidance to branch sales teams
• Ensure process adherence and performance discipline
• Support manpower planning inputs where required

Qualifications & Experience

Education

• Graduate in Commerce / Business Administration
• MBA preferred

Experience

• 2–4 years
• Experience in billing, invoicing, collections, or sales support roles
• Exposure to logistics / courier / B2B services preferred

Skills & Capabilities

Technical Skills

• Understanding of billing and invoicing processes
• Knowledge of receivables and collections management
• Proficiency in MS Excel and reporting tools
• Familiarity with ERP/billing systems

Key Competencies

• Attention to detail
• Strong coordination and stakeholder management
• Customer orientation
• Problem-solving approach
• Ability to work under timelines

Key Performance Indicators

• Billing Timeliness: % invoices generated and dispatched within timelines
• Billing Accuracy: Number of billing errors /rework cases
• Collections Efficiency: % collections achieved within due dates
• Receivables Control: Reduction in overdue receivables /ageing
• Dispute Resolution: Turnaround time for closure of billing issues
• Reporting & Compliance: Accuracy and timeliness of MIS
• Stakeholder Coordination: Feedback from Sales / Finance teams
• Process Improvement & Discipline: Reduction in recurring errors; adherence to SOPs

Why join DHL Blue Dart?

When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue D ar, we don’t just deliver parcels—wedeliverexcellence,innovation,and opportunity every day.

Here’s what makes us stand out:

• Great Place to Work® Certified — a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
• Competitive pay and performance-linked rewards that truly recognize your impact.
• Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
• Best-in-class benefits — from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
• An culture that celebrates diversity, innovation, and boldthinking — where your voice is heard and your contributions matter.
• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.
• This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—buta Great PlacetoWork. Comegrowwithus.

Disclaimer

At BlueDartExpressLimited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitment to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

BlueDart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment / onboarding process. Any such request is fraudulent and unauthorized.

BlueDart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [e-mail].