Assistant Manager

SBI Card; Indore District; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Wellness program

Rewards & recognition

Dynamic team culture

Gender neutral policy

Inclusive health benefits

Learning & development framework

Job summary

SBI Card is seeking a Collections professional to manage all collection processes for allocated portfolios in the specified area. You will coordinate with field executives, drive performance against targets, and implement incentive plans to boost recovery and efficiency.

The role requires strong analytical ability, process orientation, and stakeholder management to ensure timely recoveries while maintaining compliance and data security. On-site work in India is expected.

Qualifications

• Knowledge of credit card collections processes and guidelines.
• Experience managing collections across a portfolio.
• Understanding of compliance and data security standards in collections.

Responsibilities

• Allocate portfolios to vendors and monitor performance.
• Formulate short-term incentive plans to drive productivity.
• Review key business segments and drive performance.
• Use hardship tools judiciously and adhere to waivers.
• Conduct field visits and document interactions in Collect24.
• Raise red flags on deteriorating portfolio health and fraud.
• Ensure adherence to SVCL guidelines and data hygiene.
• Ensure data security and timely completion of customer complaints.
• Onboard/offboard/renew vendors with proper due diligence.
• Ensure agencies raise invoices on time.
• Monitor NFTE ACR CAPE per collection strategy.

Skills

Credit Card knowledge

Analytical Ability

Stakeholder Management

Problem Solving

Result Orientation

Process Orientation

Education

Post-Graduate / Graduate in any discipline

Job description

About Us

At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

What s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning development framework

Role Purpose

Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR.

Role Accountability

1. Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers
2. Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR
3. Ensure various critical segments as defined by business are reviewed and performance is driven on them
4. Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value
5. Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers
6. Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines
7. Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies
8. Ensure 100% data security using secured data transfer modes and data purging as per policy
9. Ensure all customer complaints received are closed within time frame
10. Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating
11. Ensure agencies raise invoices timely
12. Monitor NFTE ACR CAPE as per the collection strategy

Measures of Success

1. Portfolio Coverage
2. Resolution Rate
3. Normalization/Roll back Rate
4. Settlement waiver rate
5. Absolute Recovery
6. Rupee collected
7. NFTE CAPE
8. DRA certification of NFTEs
9. Absolute Customer Complaints
10. Absolute audit observations
11. Process adherence as per MOU

Technical Skills / Experience / Certifications

Credit Card knowledge along with good understanding of Collection Processes

Competencies critical to the role

1. Analytical Ability
2. Stakeholder Management
3. Problem Solving
4. Result Orientation
5. Process Orientation

Qualification

Post-Graduate / Graduate in any discipline

Preferred Industry

FSI