Executive - Operations - Unified Support Services

EY; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

EY is seeking an Executive-Operations for CBS ITS Unified Support Services in Pune. You will deploy and support hardware and software for end users, assist with repairs, and manage IT assets, ensuring incidents are resolved promptly and effectively.

You will work in a collaborative team, engage across departments, and participate in knowledge sharing and learning programs. This role requires on-site presence in EY offices in Pune and a background in IT infrastructure and technical support.

Qualifications

• Must have technical support experience and IT helpdesk exposure.

Responsibilities

• Facilitate and support deployment of hardware and software to end users.

Skills

End-user support

IT infrastructure

Team collaboration

Problem solving

Education

Master of Computer Applications

Bachelor of Computer Applications

Bachelor of Technology in Computer Science

Bachelor of Technology in Mechanical Engineering

Bachelor of Engineering in Electrical

Bachelor of Science in Chemistry

Bachelor of Commerce

Tools

IT Asset Management Tools

Job description

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that its your career and Its yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.

The opportunity

Executive-Operations-Operations-CBS - ITS - Unified Support Services - MF Specific - Pune

Operations

CBS - ITS - Unified Support Services - MF Specific

Our enablement functions help everyone at EY operate more efficiently. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY's growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Admin, Brand, Marketing and Communications, Quality and Risk Management.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. We aim to develop outstanding leaders who team to deliver on our promises to all of our stakeholders, besides playing a critical role in building a better working world for our people, clients and communities.

Your key responsibilities

Technical Excellence

• Facilitate and support the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).
• Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
• Resolve complex incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.
• Acts as a lead to less experienced specialists
• Provide after-hours service for escalated issues or tasks from the Service Desk or supervisor.
• Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy and EY Technology process.
• Anticipates technology support issues and acts to creatively to prioritize tasks, interpret solutions and apply knowledge to facilitate the development and implementation of technical business solutions to complex customer technology needs and issues
• Works independently on small projects and assesses the local needs of area offices and responds appropriately
• Document and track the status of enquiries, coordinate appropriate responses and follow-up to ensure customer satisfaction
• Work effectively as remote hands for other EY Technology functions, such as Telecommunications and Hosting.
• Maintain a thorough understanding of EY Technology's organization and service offerings in order to identify how best to address end user technology needs and incidents.
• Understand the Firms business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
• This role is required to physically work in an EY office.

Skills and attributes

To qualify for the role you must have

Qualification

• Master of Computer Applications
• Bachelor of Computer Applications
• Bachelor of Technology in Computer Science
• Bachelor of Technology in Mechanical Engineering
• Bachelor of Engineering in Electrical
• Bachelor of Science in Chemistry
• Bachelor of Commerce

Experience

• Technical Support (2+ years)
• IT Infrastructure Management (5+ years)

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.