Executive II Banking Operations

Common Service Centres (CSC); Patna, Hyderabad, Jaipur; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Common Service Centres (CSC) is seeking a competent professional to manage banking operations and financial inclusion across the state. The role involves coordinating with VLEs, district teams, and banking partners to activate BC codes and ensure smooth service delivery.

The ideal candidate will monitor transactions, support AePS and micro ATM services, and drive performance with MIS reporting, training, and compliance. Experience in BC networks and MS Excel is desirable.

Formación

• Graduate in Commerce, Finance, or related discipline; MBA adds value.
• Experience in banking operations, BC networks, or financial inclusion preferred.
• MS Office/MS Excel and MIS reporting desirable.

Responsabilidades

• Coordinate with VLEs, district teams and banking partners for BC codes.
• Monitor daily banking transactions and service performance across CSCs.
• Provide training and guidance to VLEs on banking services and fraud prevention.
• Prepare weekly and monthly MIS reports and monitor KPIs.
• Support expansion of banking inclusion programs and new products.

Conocimientos

Banking operations

Coordination

MIS reporting

Educación

Graduate in Commerce/Finance

MBA or relevant postgraduate

Herramientas

MS Office (Excel)

Descripción del empleo

Key Roles and Responsibilities

1. Banking Operations Management

• Coordinate with VLEs, district teams and banking partners for the creation and activation of Business Correspondent (BC) codes.
• Monitor daily banking transactions and service performance across CSCs in the state
• Support the smooth delivery of banking and financial inclusion services, including:
• Account opening services
• Aadhaar Enabled Payment System (AePS)
• Micro ATM services
• Domestic Money Transfer (DMT)
• Insurance and pension services
• Identify operational bottlenecks and coordinate with relevant stakeholders for timely resolution.
• Ensure banking services are delivered efficiently and in accordance with applicable guidelines.

2. Coordination with Banking Partners

• Liaise with partner banks, financial institutions and internal district teams to strengthen banking operations.
• Facilitate the onboarding and rollout of new banking products and services through CSCs.
• Coordinate the resolution of escalations, transaction-related issues and operational challenges.
• Monitor adherence to agreed Service Level Agreements (SLAs), banking procedures and applicable compliance requirements.
• Maintain effective working relationships with banking representatives to improve service delivery and business performance.

3. VLE Support, Training & Capacity Building

• Provide operational guidance and support to VLEs regarding banking products, transaction processes and service-related issues.
• Conduct training and awareness sessions on banking services, compliance requirements, customer service and fraud prevention.
• Assist in grievance redressal and coordinate the resolution of transaction disputes with the concerned stakeholders.
• Promote best practices in secure, transparent and customer‑centric financial service delivery.
• Support VLEs in improving service adoption and transaction volumes.

4. Performance Monitoring & MIS Reporting

• Track district-wise and CSC-wise banking performance, transaction volumes and service utilisation.
• Analyse transaction trends, identify low‑performing centres and recommend measures to improve performance.
• Prepare and submit weekly and monthly MIS reports to the State Head and Head Office.
• Monitor key performance indicators and follow up with district teams to achieve assigned targets.
• Maintain accurate operational records, supporting documents and audit‑related compliance records.
• Identify discrepancies and coordinate corrective actions wherever required.

5. Business Growth & Financial Inclusion

• Identify opportunities to increase banking penetration and expand financial inclusion services through the CSC network.
• Support initiatives to improve the adoption of banking products and services among rural and underserved communities.
• Coordinate with VLEs and banking partners to improve customer outreach, service availability and transaction performance.
• Contribute to business development initiatives and implementation of new financial inclusion programmes.

6. Compliance & Other Responsibilities

• Ensure adherence to applicable banking guidelines, operational procedures, data security requirements and fraud prevention measures.
• Support internal and external audits by maintaining accurate records and providing required documentation.
• Escalate significant operational risks, compliance concerns and suspected fraudulent activities through the prescribed channels.
• Undertake any other operational or strategic responsibilities assigned by the State team.

Educational Qualification & Experience

• Educational Qualification: Graduate in Commerce, Finance, Business Administration, Banking or a related discipline. An MBA or relevant postgraduate qualification will be an added advantage.
• Experience: Relevant experience in banking operations, Business Correspondent (BC) networks, financial inclusion, fintech operations or banking service delivery will be preferred.
• Experience coordinating with banks, VLEs, field teams or government‑supported financial inclusion programmes will be an advantage.
• Working knowledge of MS Office, particularly Excel, and MIS reporting is desirable.

Key Skills & Competencies

• Banking operations and financial inclusion
• Banking partner and stakeholder coordination
• VLE relationship management and field support
• Transaction monitoring and performance analysis
• MIS preparation and reporting
• Grievance handling and issue resolution
• Knowledge of AePS, Micro ATM, DMT and BC operations
• Compliance monitoring and fraud prevention awareness
• Strong communication, coordination and problem‑solving skills
• Ability to work with district teams and manage multiple operational priorities

Desired Candidate Profile

The ideal candidate should be proactive, analytical and target-oriented, with the ability to coordinate effectively with banking partners, district teams and VLEs. The candidate should demonstrate strong operational follow‑up, an understanding of financial inclusion services and a commitment to improving banking service delivery and business performance across state .