Executive Housekeeper

Taj Safaris; New Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Taj Safaris is seeking an Executive Housekeeper for Taj Surajkund Resort & Spa, Delhi. You will lead housekeeping operations, driving brand standards, hygiene, staff development, and revenue-aware strategies across rooms and public areas.

As Head of Department, you will implement department strategies, manage audits and vendor relations, and foster energy-saving and safety initiatives while maintaining iconic guest experiences.

Qualifications

• Diploma/Graduate in hospitality management or housekeeping.
• Experience of 10-12 years in hotel housekeeping leadership.
• Knowledge of hygiene, safety standards and SOPs.

Responsibilities

• Develop and implement departmental strategies to meet brand standards and drive revenue growth.
• Manage budgets, resources, and cost controls for housekeeping operations.
• Ensure rooms, public areas and laundry meet quality and hygiene standards.
• Lead audits, trainings, and performance evaluations for housekeeping staff.
• Collaborate with maintenance, front office, and vendor teams to ensure seamless service.

Education

Hospitality management

Housekeeping management

Interior decoration

Job description

Executive Housekeeper

Business Unit: Taj Surajkund Resort & Spa, Delhi

Department: General Management

Job Summary

Exective Housekeeper functions as a strategic business leader of a hotels housekeeping operations. The position ensures housekeeping operations meet the brand s standards, hygiene and safety standards, targets customer needs, ensures associate engagement and development, focuses on growing revenues, maximizes the financial performance of the department and oversees the development & implementation of the departmental strategies.

As Head of Department, develops and implements department strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer, resulting in creating an iconic and profitable hotel.

Essential Job Tasks

• Being updated with the new trends, pushing for innovation and strategizing plans for the department, based on the observations.
• Monitoring cost and budgets for the department
• Inspection of rooms, public area, laundry and ensuring that all the standards are adhered to.

Areas of Responsibility

• Based on the occupancy projections for the year, prepare departmental budgets and estimate the supplies needed in terms of cleaning materials, linen, staff uniforms, etc. Review spends against budgets on a monthly basis and allocate future spends based on business needs.
• Ensure cleanliness, orderliness and appearance of the entire hotel is maintained at all times according to standards.
• Supervise and ensure that par stock of guest supplies, cleaning supplies, linen and uniforms are maintained.
• Plan, control and supervise horticulture activities in the hotel.
• Conduct room inspection to ensure that all standards are followed and rooms are made as per guidelines specified by the organization.
• Ensure all guest feedbacks and preferences are noted and acted upon. Ensure complaints and requests are responded to in a timely manner and recorded as per standards.
• Ensure all documents are checked on a periodic basis, such as log books, checklists, preventive maintenance schedules, inventory records of linen, cleaning records, uniform records, hygiene and pest control records, lost & found records etc.
• Coordinate the preventive maintenance schedule of rooms and public area with the maintenance department.
• Create action plans along with the team to conserve energy through recycling measures, use of environment-friendly products, conservation of water, electricity, etc. and create awareness of the same.
• Review and draft SOPs for the department. Check periodically to ensure adherence. Prepare internal audit checklist, review the results, provide feedback to the team and suggest corrective measures for the same.
• Coordinate with purchase department and identify vendors for all equipment and supplies needed, keeping cost, quality and new trends in mind.
• Review and prepare performance evaluations of all his area heads as well as reviewing all evaluations submitted by his area heads for housekeeping associates as per company s instructions.
• Perform necessary HR functions such as setting of KRAs, conducting appraisals and Dailogue, taking interviews of prospective candidates and making recommendations for movements/transfers when required.
• Conduct internal audits periodically and keep in consonance with audits like JD,FLS,TPAM, BSQA, or any other as deemed by the organization. Take corrective actions based on results/findings and share the road ahead with the team.
• In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job.
• Adherence to the Tata code of conduct, safety policies and values of the organization as defined.
• In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job

Required Qualifications

• Diploma/Graduate in any discipline and advanced knowledge in educational programs like hospitality management,Housekeeping Mangement,Interior decoration

Work Experience

10-12 Years

Languages

English

Key Interfaces - External

Guests, Vendors, External & Internal Auditors

Key Interfaces - Internal

Housekeeping, Front Office, Engineering

Behavioural Competencies

• Process Excellence
• Result Orientation
• Collaborative Engagement
• Change Championship
• Growth Mindset
• Talent Enrichment
• Guest Centricity
• Personal Effectiveness