Executive Director Operations

AGS Health; Chennai; On-site; INR 9,000,000 - 15,000,000; Full time

Job summary

AGS Health, a leading growth partner for U.S. healthcare providers, seeks an Executive Director - Operations based in Chennai. The role oversees 900–1500 FTEs and end-to-end AR, denials, and appeals processes to meet client and AGS SLAs.

The ideal candidate will drive talent strategy, leadership development, and a culture of MERIT while coordinating with SAP, HR, IT, Finance, and engagement teams. Strong home health billing experience and English proficiency are essential.

Qualifications

• Graduate in any stream; MBA preferred.
• 18+ years of US healthcare experience in providers billing (HB/PB).
• Home health billing experience is mandatory.
• Exposure to Behavioral Health/PT/OT/Urgent care/Ambulatory/DME/HME is advantageous.

Responsibilities

• Lead a large Operations team across multiple locations and clients.
• Drive long-term talent strategy, including succession planning and retention.
• Foster an inclusive, collaborative culture aligned with MERIT values.
• Provide value-based leadership and model AGS behaviors.
• Oversee structure to deliver best-in-class client experience and long-term value.
• Design and execute delivery systems to meet client SLAs.
• Oversee P&L and collaborate with SAP, HR, IT, Finance, and engagement teams.
• Ensure compliance with client and internal policies.

Skills

Service Delivery Leadership

Strategic Thought Leadership

Stakeholder Management

Problem Solving

Integrity & Ethics

Self-starter

Attention to Detail

Time Management

English Proficiency

Education

Graduate with MBA preferred

18+ years US healthcare experience

Home health billing experience mandatory

Behavioral Health/PT/OT/Urgent care/Ambulatory/DME/HME exposure advantageous

Job description

AGS Health is a leading strategic growth partner to healthcare providers across the U.S. Working alongside each client as one team, we improve revenue cycle performance by orchestrating data, AI, automation, and human expertise across every workflow. Our proven model complements customers' existing teams, technology, and processes, deploying the right capabilities to improve efficiency, strengthen financial performance, and enhance the patient financial experience. Supported by a global team of more than 16,000 clinical and revenue cycle experts across onshore, nearshore, and offshore locations, AGS Health helps customers achieve measurable results across diverse care settings and specialties.

Job Title: Executive Director - Operations

ROLE SUMMARY

This position is based out of the Chennai office , responsible for managing a span of 900 to 1500 FTE's, who is responsible for performing end-to-end AR, follow-up, denials, Appeals, Rejections.

This role involves process management, interaction with the client for all planning and process improvements to achieve and exceed the client and AGS SLAs while maintaining organizational standards and processes.

RESPONSIBILITIES

Team Management

• Managing a large Operations team spread over different locations with multiple clients in portfolio.
• Drive Long Term Talent Strategy for the organization, including Talent engagement, succession plan at all levels, development, and retention to ensure higher retention rate of employees.
• Drive/Create an inclusive, transparent, and collaborative culture in the teams.
• Provide value-based Leadership to team and be a role model in practicing MERIT (AGS values).
• Manage and create a structure aligned to create best in class client experience and create long term value for AGS.

Business Delivery

• Design and execute delivery systems to create Best in Class Client Experience
• Meet/Exceed Client SLAs consistently.
• Drive Continuous improvement and Transformation plan for clients using Six Sigma and LEAN methodologies.
• Improve the operational systems, processes and policies in support of the clients SLAs.
• Lead and create short and long-term strategy to deliver business outcomes.
• P&L Ownership - Oversee financial management of the processes and work with respective departments in terms of costing and profitability.
• Effective and timely coordination and communication with the support functions (SAP, HR, IT, Finance, Employee engagement)
• Comply with the client and organizations internal policies and procedures.

COMPETENCIES, SKILLS, AND OTHER REQUISITES

• Service Delivery Leadership
• Strategic Thought leadership to grow business.
• External and Internal Stakeholder Management
• Problem Solving and Analytical Skills
• Unflinching integrity and personal work ethics
• Self-starter who strives for self and team excellence
• Attention to detail and concern for accuracy.
• Excellent time management skills and multi-tasking ability
• Excellent written and spoken English.

ACADEMIC AND PROFESSIONAL BACKGROUND

• Academic qualification for this role is a graduate in any stream. Preferably with Commerce background and an MBA would be added advantage.
• Minimum 18 years of experience in US health care - Providers billing (HB and PB)
• Experience in Home health billing is mandatory.
• Behavioural Health/PT/OT/Urgent care/Ambulatory /DME/HME -any of these specialities along with Home health would be an added advantage