Executive Director, Fund Services NAV Operations – EMEA

JPMorgan Chase & Co.; Mumbai; On-site; INR 12,000,000 - 18,000,000; Full time

Job summary

JPMorgan Chase & Co. in Mumbai is seeking an Executive Director for Fund Services NAV Operations EMEA to partner with regional leadership, enhancing operational capabilities and delivering exceptional client service.

You will work with global functions, drive strategic programs, and lead transformation initiatives, while championing inclusion and governance. Strong focus on client satisfaction and regulatory interactions drives this role.

Qualifications

• 15+ years of experience in Fund services/ Fund Accounting.
• Excellent people management and client relationship skills.
• Proven organizational leadership with focus on client satisfaction, culture, risk, and governance.
• Experience leading data and digital programs, including AI initiatives.
• Strong commitment to diversity and inclusivity.
• Excellence in execution and attention to detail.
• Ability to constructively challenge the status quo.
• Experience managing stakeholder and senior management expectations.
• Hands-on approach to improving operations efficiency.
• Advanced skills in controls and monitoring for governance and reporting.
• Demonstrated success in client-facing operational leadership roles.

Responsibilities

• Lead operational teams supporting Fund Services product delivery
• Drive execution of a risk-based oversight model
• Develop and execute metrics and management reporting for ongoing operations
• Collaborate with cross-functional teams to resolve key business issues
• Represent Operations in interactions with regulators, clients, and prospects
• Ensure service delivery standards align with client agreements
• Champion people and engagement initiatives
• Build and influence a network of partners across leadership levels
• Develop engaging storylines for our diverse workforce
• Challenge the status quo and lead change control initiatives
• Oversee planning and execution of strategic priorities

Skills

People management

Client relationships

Leadership

Data & digital programs

AI initiatives

Diversity & inclusion

Execution & attention to detail

Stakeholder management

Operations improvement

Governance & controls

Client-facing leadership

Change management

Tools

Visualization methods

Platform re-engineering

Job description

Job summary:

As an Executive Director in Fund Services NAV Operations EMEA, you will partner with the EMEA Fund Services operations leadership team to enhance operational capabilities and deliver exceptional client service. You will work closely with regional and global functions, driving strategic programs and supporting business expansion. Together, we will foster a diverse and inclusive workforce, champion innovation, and execute on our priorities. You will help us build trusted relationships and deliver value to our clients.

Job responsibilities:

• Lead operational teams supporting Fund Services product delivery
• Drive execution of a risk-based oversight model
• Develop and execute metrics and management reporting for ongoing operations
• Collaborate with cross-functional teams to resolve key business issues
• Represent Operations in interactions with regulators, clients, and prospects
• Ensure service delivery standards align with client agreements
• Champion people and engagement initiatives
• Build and influence a network of partners across leadership levels
• Develop engaging storylines for our diverse workforce
• Challenge the status quo and lead change control initiatives
• Oversee planning and execution of strategic priorities

Required qualifications, capabilities, and skills:

• 15+ years of experience in Fund services/ Fund Accounting
• Excellent people management and client relationship skills
• Proven organizational leadership with focus on client satisfaction, culture, risk, and governance
• Experience leading data and digital programs, including AI initiatives
• Strong commitment to diversity and inclusivity
• Excellence in execution and attention to detail
• Ability to constructively challenge the status quo
• Experience managing stakeholder and senior management expectations
• Hands-on approach to improving operations efficiency
• Advanced skills in controls and monitoring for governance and reporting
• Demonstrated success in client-facing operational leadership roles

Preferred qualifications, capabilities, and skills:

• Experience with platform re-engineering and visualization methods
• Expertise in driving engagement and people initiatives
• Strong network-building and influencing skills
• Ability to develop robust, consistent communication strategies
• Experience in regulatory and client-facing roles
• Familiarity with cross-functional collaboration in global organizations
• Track record of leading transformation and change management initiatives