Executive Director Fund Services NAV Operations EMEA

JPMorganChase; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

JPMorganChase in Mumbai seeks an Executive Director in Fund Services NAV Operations EMEA to lead delivery, partner with leadership, and drive strategic programs across regions.

The role emphasizes governance, risk oversight, data and AI initiatives, inclusivity, and client-focused operations, with a hands-on approach to performance and change management.

You will mentor teams, build partnerships, and shape a diverse, high-performing operations culture.

Qualifications

• 15+ years of experience in Fund services / Fund Accounting.
• Excellent people management and client relationships.
• Organizational leadership focused on client satisfaction, culture, risk and governance.
• Experience leading data and digital programs, including AI initiatives.
• Commitment to diversity and inclusivity.
• Excellence in execution and attention to detail.
• Ability to challenge the status quo.
• Experience managing stakeholder and senior management expectations.
• Hands-on approach to improving operations efficiency.
• Advanced skills in governance and monitoring.
• Client-facing operational leadership experience.

Responsibilities

• Lead operational teams supporting Fund Services product delivery.
• Drive execution of a risk-based oversight model.
• Develop and execute metrics and management reporting for ongoing operations.
• Collaborate with cross-functional teams to resolve key business issues.
• Represent Operations in interactions with regulators, clients, and prospects.
• Ensure service delivery standards align with client agreements.
• Champion people and engagement initiatives.
• Build and influence a network of partners across leadership levels.
• Develop engaging storylines for our diverse workforce.
• Challenge the status quo and lead change control initiatives.
• Oversee planning and execution of strategic priorities.

Skills

Fund services

People management

Client relationships

Leadership

Data programs

Diversity & inclusion

Governance

Stakeholder mgmt

Operations efficiency

Controls & monitoring

Client-facing leadership

Job description

Job Description:

As an Executive Director in Fund Services NAV Operations EMEA, you will partner with the EMEA Fund Services operations leadership team to enhance operational capabilities and deliver exceptional client service. You will work closely with regional and global functions, driving strategic programs and supporting business expansion. Together, we will foster a diverse and inclusive workforce, champion innovation, and execute on our priorities. You will help us build trusted relationships and deliver value to our clients.

Job responsibilities:

• Lead operational teams supporting Fund Services product delivery
• Drive execution of a risk-based oversight model
• Develop and execute metrics and management reporting for ongoing operations
• Collaborate with cross-functional teams to resolve key business issues
• Represent Operations in interactions with regulators, clients, and prospects
• Ensure service delivery standards align with client agreements
• Champion people and engagement initiatives
• Build and influence a network of partners across leadership levels
• Develop engaging storylines for our diverse workforce
• Challenge the status quo and lead change control initiatives
• Oversee planning and execution of strategic priorities

Required qualifications, capabilities, and skills:

• 15+ years of experience in Fund services/ Fund Accounting
• Excellent people management and client relationship skills
• Proven organizational leadership with focus on client satisfaction, culture, risk, and governance
• Experience leading data and digital programs, including AI initiatives
• Strong commitment to diversity and inclusivity
• Excellence in execution and attention to detail
• Ability to constructively challenge the status quo
• Experience managing stakeholder and senior management expectations
• Hands‑on approach to improving operations efficiency
• Advanced skills in controls and monitoring for governance and reporting
• Demonstrated success in client‑facing operational leadership roles

Preferred qualifications, capabilities, and skills:

• Experience with platform re‑engineering and visualization methods
• Expertise in driving engagement and people initiatives
• Strong network‑building and influencing skills
• Ability to develop robust, consistent communication strategies
• Experience in regulatory and client‑facing roles
• Familiarity with cross‑functional collaboration in global organizations
• Track record of leading transformation and change management initiatives

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.