Executive - Customer Service

CAE Inc; Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

CAE Inc. is seeking customer service front desk professionals on a contingent/contract basis with rotational shifts (6 days a week). The role emphasizes a professional customer-facing presence, calm composure, and strong communication across multiple channels.

You will coordinate with internal teams and vendors, manage customer feedback, and uphold confidentiality and process standards. Ideal candidates hold a graduate management degree or equivalent, with 1–2 years’ front desk experience

Qualifications

• Candidates must hold a general education degree or a basic high school diploma.
• The candidate should always be calm and patient with customers.
• Candidates must have basic skills in computers.
• Candidates with relevant experience in customer service are a preference.
• High level of professionalism (you are one of the faces of the company!)
• Ability to handle stress.
• Excellent verbal and communication skills.
• Organized and Multi-tasking.
• Ability to learn other software systems relatively easily.
• Good writing skills (email etiquette).
• Team player.
• Empathy.
• Confidentiality.

Responsibilities

• Maintain a professional attitude towards customers.
• Communicate well with customers through multiple channels.
• Coordinate with vendors for transport, lounge, stationery, goods inward and outward.
• Identify causes of customer complaints and resolve them with solutions.
• Record customer feedback for process improvement.
• Communicate and coordinate with internal departments.
• Maintain customer database per company process.
• Follow company process accurately and efficiently.

Skills

Communication skills

Patience

Composure

Email etiquette

Teamwork

Empathy

Confidentiality

Multitasking

Computer basics

Software adaptability

Education

Graduate degree in management

Job description

Total no of positions - 4 Position Type - Contingent / Contract Timing: (Rotational shift 6 days working)

Job Description

• They must possess a professional attitude towards customers.
• The representative should also demonstrate a positive attitude while handling customers.
• They should also communicate well with customers through numerous communication channels.
• Coordinate with Vendors for managing transport, pilot lounge, stationery, goods inward and outward.
• The employee must also identify causes that led to customer complaints and then resolve them with possible solutions.
• They should also have in-depth knowledge about business based on which they can manage customer complaints.
• The staff must also record customer feedback for process improvement as per company process.
• Communicate and coordinate effectively with internal departments.
• Maintain customer database as per company process.
• Follow company process accurately and efficiently.

Skill Set required

• Candidates must hold a general education degree or a basic high school diploma.
• The candidate should always be calm and patient with customers.
• Candidates must have basic skills in computers.
• Candidates with relevant experience in customer service are a preference.
• High level of professionalism (you are one of the faces of the company!)
• Ability to handle stress.
• Excellent verbal and communication skills.
• Organized and Multi-tasking.
• Ability to learn other software systems relatively easily.
• Good writing skills (email etiquette).
• Team player.
• Empathy.
• Confidentiality.

Qualification

Graduate degree of any management branches with 1-2 years experience in front end desk executive is preferred.

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type Temporary (Fixed Term)

Equal Opportunity & Accommodations CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply.

Data Privacy Privacy Statement | CAE CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Welcome to CAE! As a global leader in Civil Aviation and Defense & Security across 40 countries, we advance together as One CAE, fueled by thousands of passionate individuals operating in a culture where everyone can thrive. We hold ourselves accountable for building an inclusive community at every level, and our comprehensive benefits support you professionally and personally. Together, we are All For shaping a future where safety, sustainability, and inclusivity lead the way. Join us and be part of something bigger—where your impact reaches beyond CAE and helps shape the world of tomorrow.