Executive - Credit Control - Royapettah (Chennai)

Rentokil Initial; Chennai District; On-site; INR 500,000 - 750,000; Full time

Job summary

Rentokil PCI in India is seeking an Executive/Senior Executive to support the setup and execution of credit control processes across regions, ensuring timely collections, resolving billing disputes, and providing actionable insights to reduce outstanding receivables.

Reporting to the Senior Manager, the role involves collaboration with internal teams and external stakeholders as part of a multi-functional team to strengthen cash flow and customer satisfaction.

Qualifications

• Graduate in any stream is mandatory.
• 2–3 years of experience in collections is required.
• Proficient in MS Office; Advanced Excel skills preferred.
• Experience in an MNC or structured corporate environment is preferred.

Responsibilities

• Assist in implementing a standardised credit control system across PAN India.
• Coordinate with Regional Heads to track and improve outstanding collections.
• Maintain accurate logs of all follow-ups and chasing activity.
• Identify shifts in payment patterns and recommend proactive measures.
• Develop and apply root cause analysis to resolve long-pending dues.
• Ensure timely payment of dues and elevate chronic cases as needed.
• Support Sales and Regional Managers in resolving disputed invoices and negotiating revised terms.
• Share regular statements and collection reports with senior management.
• Coordinate with Senior Credit Controllers and the Sales Team for PO-related documentation and follow-ups.

Skills

Attention to Detail

Result Orientation

Analytical Thinking

Collaboration & Influence

Accountability & Ownership

Education

Graduate (in any stream)

Tools

MS Office

Job description

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The Executive/Senior Executive is responsible for supporting the setup and execution of credit control processes across regions, ensuring timely collections, resolving billing disputes, and providing actionable insights to reduce outstanding receivables.
• The incumbent will report to the Senior Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Assist in implementing a standardised credit control system across PAN India.
• Coordinate with Regional Heads to track and improve outstanding collections.
• Maintain accurate logs of all follow-ups and chasing activity.
• Identify shifts in payment patterns and recommend proactive measures.
• Develop and apply a root cause analysis mechanism to understand and resolve long-pending dues.
• Ensure timely payment of dues and elevate chronic cases as needed.
• Support Sales and Regional Managers in resolving disputed invoices and negotiating revised terms.
• Share regular statements and collection reports with senior management for decision-making.
• Coordinate with Senior Credit Controllers and the Sales Team for PO-related documentation and follow-ups.

Key Result Areas:

• Standardisation of Credit Control Processes
• Reduction in Outstanding Dues
• Dispute Resolution Turnaround Time
• Timely Collection Reporting
• Root Cause Analysis Implementation

Competencies (Skills essential to the role):

• Attention to Detail
• Result Orientation
• Analytical Thinking
• Collaboration & Influence
• Accountability & Ownership

Educational Qualification / Other Requirement:

• Graduate (in any stream)
• Minimum 2-3 years of experience in collections
• Proficient in MS Office (Advanced Excel skills preferred)
• Prior experience in an MNC or structured corporate environment preferred

Role Type / Key working relationships:

• Individual Contributor
• Internal team
• External stakeholders

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Service
• Relationships
• Teamwork
• Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.