Executive- Business Analyst

prudential; Bengaluru; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Prudential Health India (PHI) is seeking a Business Analyst to drive health and wellness initiatives through detailed BRDs, user stories, and acceptance criteria. You will collaborate with Technology, Product, Operations, Marketing, and Analytics to deliver end-to-end insurance solutions.

You will document business processes, design UX flows and customer journeys, and ensure compliance with regulatory standards while guiding testing with business users and stakeholders.

Qualifications

• 2-4 years of total experience in health insurance, wellness, payments, or financial services.
• Ability to convert high-level processes into detailed business requirement documents.
• Proven track record of end-to-end implementation and business outcome delivery in insurance systems.
• Experience designing wireframes, UX flows, customer journey maps, and usability testing.

Responsibilities

• Manage health & wellness business requirements with functional stakeholders.
• Develop and document BRD, user stories, and acceptance criteria.
• Lead brainstorming sessions and ensure requirements capture aligns with business objectives.
• Document business process flows and BPMN diagrams; obtain sign-off from stakeholders.
• Collaborate with process owners to support capability roadmap and prioritization.
• Verify regulatory, privacy, and compliance considerations in requirements.
• Lead testing with functional users and prepare test plans and cases.

Skills

Business Analysis

User stories

Process flows

BPMN diagrams

Tools

Confluence

JIRA

BI tools

Job description

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience.

Business Analyst

As a Business Analyst, your typical week might include the following...

• Manage health & wellness business requirements and implementation in active collaboration with functional representatives.
• Solicit, develop, and validate business requirement documentation through a clear understanding of 'Asis' vs 'to-be' process, and document clear acceptance criteria for user stories. Lead brainstorming sessions with key stakeholders so that business requirements and opportunities are accounted for comprehensively while creating delightful experiences.
• o Develop in-depth understanding of business processes, articulate use-cases, user-stories & requirement documents/ change requests for identified features/ capabilities for applicable platforms and projects.
• Perform process impact analysis across various platforms, holding an end-to-end view of user journeys.
• Design Business Process Flows, Review with Key functional Stakeholders and Obtain signoff.
• Facilitate discussions, gather feedback, and ensure the proposed improvements align with the business process objectives.
• Partner functional process owners to support capability vision, strategy & roadmap.
• Understand business objectives, processes, and products to make educated recommendations.
• Document business process flow diagrams and review with functional stakeholders. Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies
• Check if the current process complies with relevant regulations and industry standards including legal/ compliance/ data privacy.
• Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes d) Undertake iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version.
• Manage stakeholder expectation based on current book of work and capacity, collaborate with key business stakeholders to understand business requirements, contribute to the platform technology roadmap & driving day-to-day prioritization of work on capabilities, while collaborating closely with functional users
• Ensure that acceptance criteria are defined & met; lead testing in collaboration with functional users including jointly preparation & review of test plan, test cases, user acceptance testing.

You could be the right candidate if you...

• Have 2-4 years of total experience with any of these sectors: health insurance, wellness, payments, financial services e-commerce, insurance core systems, insurance tele-sales & customer servicing. At least 3 years' experience in health insurance is required.
• Have end-to-end knowledge of health insurance products, operations processes, and technology systems.
• Can understand high-level processes and can convert them into detailed business requirement documents.
• Have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems.
• You are an expert in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights into subsequent implementations.
• Are a true team player. Have the interpersonal skills and proven ability to collaborate & communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams to deliver high-impact solutions.
• Can function as an indispensable member of the team o Are passionate about operating iteratively. Are an effective communicator, can present your strategy and persuade stakeholders while solving user problems creatively and effectively.
• Able to identify and track the appropriate metrics to assess key processes/ capabilities in pursuit of continuous improvement.
• Have hands-on knowledge of Confluence & JIRA, behavioral analytics platforms, BI tools and SDLC tracking tools.

This could be the gig for you if you...

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