Executive

Medi Assist; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Medi Assist in Bengaluru is seeking a client management professional to handle queries, escalations and maintain strong corporate client relationships. You will coordinate with insurance providers for claim settlements, verify endorsements, and ensure adherence to SLAs and audits.

This role requires proactive communication with hospitals, brokers, and internal teams to resolve claim-related queries. The ideal candidate brings solid experience in client management and claims coordination, with a

Qualifications

Responsibilities

• Handle client queries and escalations while maintaining corporate client relationships.
• Coordinate with insurers for claim settlements and verify policy endorsements.
• Ensure SLA compliance and assist in audits to uphold service quality.
• Communicate with internal teams and external hospitals and brokers to resolve claim issues.

Skills

Client relationship

Escalation handling

Claims coordination

Stakeholder communication

Job description

• Client Management:Handling client queries, escalations, and maintaining relationships with corporate clients.
• Operations & Claims:Coordinating with insurance companies for claim settlements, handling complex claims, and managing policy/endorsement verifications.
• Compliance & Audit:Ensuring adherence to Service Level Agreements (SLAs) for quality service and managing audits.
• Communication:Actively coordinating with internal teams (like Provider/Operations) and external stakeholders (hospitals, brokers) to resolve claim-related queries, such as "Document Awaited" statuses.