Execution Team Lead, Order Management - TA

BP; India; On-site; INR 1,800,000 - 4,000,000; Full time

Job summary

BP is seeking a senior procurement operations leader to oversee Travel America procurement services. You will manage day-to-day activities across multiple entities, ensuring timely PO processing, issue resolution and adherence to SLAs.

You will drive governance, SOX controls and continuous improvement initiatives, partnering with Finance, Digital & Automation teams to enhance performance and stakeholder experience globally.

Qualifications

• Bachelor's degree in management, business, engineering, finance & accounting or related field.
• Certification in CPSM/CIPS/CPM/SPSM or equivalent is an added advantage.
• 13+ years total work experience, incl. 7–8 years in procurement.

Responsibilities

• Lead and manage day-to-day Travel America Procurement Operations across multiple entities and locations.
• Ensure timely and accurate execution of PO creation, amendments and closure; invoice exception resolution.
• Act as primary point of contact for complex transactional procurement issues and ensure SLA adherence.
• Drive governance, SOX controls and policy compliance within procurement operations.
• Provide analytics, dashboards and insights to enable data-driven decisions and performance reviews.
• Lead continuous improvement initiatives and cross-functional collaboration with Digital, GPO and Technology teams.

Skills

People leadership

Stakeholder management

Process improvement

Data analytics

Education

Bachelor's degree in management / business or related field

CPSM / CIPS / CPM / SPSM certification (advantage)

Tools

Procurement systems

ERP platforms

Job description

Entity: Finance

Job Family Group: Finance Group

Job Description: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low-carbon future. Join us and be part of what we can accomplish together.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team?

Shift hour: 1800 to 0300 IST (US timings)

Operational Service Delivery

Lead and manage day-to-day Travel America Procurement Operations activities across multiple business entities and locations.

Ensure timely and accurate execution of:

• Purchase Order creation
• Purchase Order amendments and change management
• Purchase Order closure
• Invoice exception and resolution management
• Supplier and business query resolution
• Expediting and order follow-up activities

Act as the primary critical issue point for complex transactional and operational procurement issues.

Ensure adherence to service level agreements (SLAs), operational controls, and procurement policies.

Provide proactive monitoring of transactional pipelines to ensure workload prioritisation and delivery excellence

People Leadership

• Lead, coach and develop a team of procurement professionals operating across Travel America procurement services.
• Create a culture of accountability, inclusion, continuous improvement and high performance.
• Conduct regular performance reviews, talent discussions, succession planning and development planning.
• Drive employee engagement, capability building and cross-skilling initiatives.
• Ensure adequate business continuity, shift coverage and resource planning across service delivery activities.

Stakeholder & Supplier Management

• Build strong relationships with business collaborators, procurement teams, finance teams, category managers and suppliers.
• Act as the key point of contact for Travel America procurement operations.
• Facilitate regular collaborator governance meetings and business reviews.
• Develop action plans to improve collaborator experience and service performance.
• Collaborate closely with regional business procurement teams to address operational challenges and improve end-user satisfaction.

Governance, Risk & Controls

• Ensure compliance with bp procurement policies, delegated authority requirements, SOX controls and audit standards.
• Own and maintain operational governance frameworks, procedures and standard operating practices.
• Monitor control effectiveness and drive corrective actions where required.
• Support audit reviews, control testing, risk assessments and remediation activities.
• Drive data quality, process rigor and policy compliance within procurement operations.

Performance Management & Analytics

• Establish and manage operational metrics and performance dashboards.
• Supervise key performance indicators including:
• PO cycle time
• PO accuracy
• First-time-right processing
• Invoice resolution timelines
• Query turnaround times
• Compliance performance
• Productivity and utilisation metrics
• Customer satisfaction

Analyse operational trends and find opportunities for service enhancement.

Present monthly and quarterly performance reviews to leadership and collaborators.

Drive data-driven decision making through sophisticated analytics and reporting

Continuous Improvement & Value Delivery

• Lead process improvement initiatives focused on simplification, standardisation and automation.
• Drive operational excellence projects to improve efficiency, service levels and user experience.
• Partner with Digital, Procurement Excellence, GPO and Technology teams to implement system and process enhancements and to be process design in Procurement.
• Find opportunities for cost reduction, demand optimisation and operational savings.
• Support transformation programmes, process redesign initiatives and future operating model improvements.

Cross-Functional Teamwork

• Collaborate closely with:
• Business Procurement
• Category Management
• Product Owner
• Accounts Payable
• Finance
• Digital & Automation Teams
• Procurement Excellence
• Global Process Owners (GPO)

Support implementation of procurement strategies and operational governance initiatives.

Participate in global projects, strategic reviews and continuous improvement forums.

Act as the voice of operations during process design and transformation initiatives

Education & Experience Needed

• Bachelor's degree in management, Business, Engineering, Finance & Accounting, or related field
• Certification in CPSM/CIPS/CPM/SPSM or equivalent is an added advantage.
• Overall work experience of 13+ years, including 7-8 years of relevant procurement experience.
• Proven expertise in leading teams, managing large business