Ex/Sr Ex Customer Success | Gurgaon

FieldAssist; Gurugram District; Presencial; INR 500.000 - 900.000; Jornada completa

Descripción de la vacante

FieldAssist is seeking a proactive Customer Success professional to join our team in Gurugram. You will work closely with clients to understand needs, train stakeholders on the product, and support high-severity requests while driving enterprise-scale adoption.

Ideal candidates have 2–4 years of engineering-related experience, strong communication, and proficiency in MS Excel and PowerPoint. Some travel to client sites may be required as per project needs.

Formación

• Excellent verbal & written communication and presentation skills.
• Ability to multi-task in a fast-paced environment.
• Willingness to travel to client locations as needed.

Responsabilidades

• Collaborate with external and internal stakeholders to ensure project execution.
• Conduct client training sessions on the product features.
• Assist with critical requests and escalations as needed.
• Guide clients on product features and usage to drive adoption.
• Monitor product usage and client satisfaction; update on feature developments.

Conocimientos

Communication skills

Presentation skills

Team collaboration

Educación

Engineering degree

Herramientas

MS Excel

PowerPoint

Descripción del empleo

We are looking for an energetic and motivated professional to join our Customer Success team with preferred experience in a similar role. In this role, one must apply empathy and a unique ability to understand customer needs help directly drive FA’s success.

About FieldAssist

FieldAssist is a SaaS based technology platform transforming route-to-market capabilities of CPG companies across the value-chain. From distributors to retailers, salesmen to leaders, all stakeholders are connected digitally through an integrated platform which simplifies how sales are planned, processed and predicted, and distribution is discovered, developed and deployed. Headquartered in Gurugram, India, and with clients in 10 countries in Asia and Africa, FieldAssist is a 'Proud Partner to Great Brands,' delivering ready insights and powering GTM strategies for 600+ CPG brands including Godrej Consumers, Saro Africa, Danone, Haldiram’s, Eureka Forbes, Bisleri, Nilon’s, Borosil, Adani Wilmar, Philips, Ching’s and Mamaearth among others.
FieldAssist is certified by Great Place to Work® for having created a great place to work for all its employees by excelling on the 5 dimensions of High-Trust, High-Performance Culture™ – Credibility, Respect, Fairness, Pride and Camaraderie.

For one in the Seat:

Requirements :

• Work closely with external and internal stakeholders to ensure smooth and timely Project Execution
• Conduct in-depth training sessions for Client Project stakeholders on using the Product
• Assist with high severity requests or issue escalations as needed
• Guide client on product features and how to use them
• Drive Client Scale-Ups to reach enterprise level penetration
• Update client about new feature developments and enhancements according to client business requirements
• Monitor user product adoption and usage
• Configuration and demonstrating the product to client pre-execution, if needed
• Ensure customer satisfaction and build strong customer relationships Travel to client office location/ Client visit as per requirement

Who we're looking for:

• Engineering graduates with 2-4 years of experience
• Excellent verbal & written communication & presentation skills
• Ability to multi-task and work in a challenging fast paced environment
• Go-getter attitude and a strong work ethic
• Proficient in MS Excel & PowerPoint
• Excellent problem-solving skills, attention to detail and solution-oriented attitude
• Enthusiasm about technology with demonstrated technical aptitude

Know Your Leader:

Customer Success at FieldAssist is one of the largest teams headed by Chitransh Jain, an IIT graduate who first started his journey with Tata Consulting Engineers and became a part of the FA in 2017. He drives exceptional customer experience and firmly believes that customers play an important role in enhancing the quality of the product. He is ably supported by his team members who help the customers get the maximum output from the product thus leading to their business growth.

FieldAssist on the Web:

• Website: https://www.fieldassist.com/people-philosophy-culture/
• Culture Book: https://www.fieldassist.com/fa-culture-book
• CEO's Message: https://www.youtube.com/watch?v=bl_tM5E5hcw
• LinkedIn: https://www.linkedin.com/company/fieldassist/