Events- Client Servicing Manager

Stch Integrated Marketing Solution; Gurugram District, Mumbai; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A marketing solutions company based in Gurugram is seeking a Client Relationship Manager to enhance client connections and oversee project delivery. The role involves managing client needs, project lifecycles, and leading a team, ensuring high-quality output and client satisfaction. Prior experience in client management and strong organizational skills are essential. Competitive salary and growth opportunities offered.

Qualifications

• Experience in client relationship management and project management.
• Strong leadership and team management skills.
• Excellent presentation and communication abilities.

Responsibilities

• Build and maintain strong relationships with clients.
• Oversee the entire project lifecycle.
• Lead and mentor a team of executives.

Job description

Client Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact. Understand clients' business objectives, target audience, and marketing goals.

Proactively identify and address client needs and concerns. Identify opportunities for upselling and cross-selling within existing client accounts. Contribute to new business development initiatives.

Develop and present proposals to potential clients. Resolve client issues and complaints in a timely and effective manner. Project Management: Oversee the entire project lifecycle, from initial briefing to final delivery.

Develop detailed project plans, deck, timelines, creative checklist, presentations and budgets. Brainstorming on the concept and design of the event by keeping clients requirements in head.

Assign tasks to team members and monitor progress. Ensure timely delivery of high-quality deliverables. Giving presentations to the clients. Manage project budgets and track expenses. Team Management: Lead and mentor a team of executives. Foster a collaborative and positive team environment.

Provide guidance and support to team members. Conduct performance reviews and provide feedback. Reporting and Analysis: Prepare regular reports on project progress, client satisfaction, and event performance. Use data-driven insights to optimize future events.