Ericsson Looking for Specialist- Incident Manager in NOC Operation + Telecom at Bengaluru, Kar[...]

Ericsson; Bengaluru; On-site; INR 6,00,000 - 15,00,000; Full time

Job summary

Join a forward-thinking company where your skills will be put to the test in managing critical incidents and collaborating with diverse teams. In this role, you will be at the forefront of resolving customer issues with cutting-edge 2G/3G/4G technologies, ensuring that downtime is minimized and customer satisfaction is maximized. With a commitment to innovation and teamwork, this opportunity offers a chance to make a real impact in the telecommunications industry. If you are ready to push boundaries and work with a team of passionate professionals, this is the place for you.

Qualifications

• 7-13 years of experience in incident management and troubleshooting.
• Strong expertise in 2G/3G/4G technologies and vendor collaboration.

Responsibilities

• Manage incidents and ensure timely resolution for customer satisfaction.
• Collaborate with vendors and document new resolutions.

Skills

Incident Management

Troubleshooting

2G/3G/4G Technologies

Vendor Collaboration

Documentation

Education

BTech

B.E (IT, CS, E&C)

Tools

Ticketing Tool

XML Provisioning

Job description

About This Opportunity

You will also be responsible for receiving trouble reports from the Operator’s-Customer Care-Center (or from the Operator’s customer directly in some very specific cases), resolving them to the customer’s satisfaction and providing significant status on repair and/or restoration activity to the Customer Care Center (or to the Operators’ customers).

• We believe in trust – we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible!

What You Will Do

• Manage all incidents raised through the ticketing tool or on customer request.
• Work with ISP’s and third party vendors to identify issues with client infrastructure equipment.
• Help onsite engineers to check and resolve issues with the equipment, take cautious decision to ensure that the downtime is as short as possible.
• Document new resolutions identified.
• Process new orders received from the customer, ensuring accuracy, quality and SLA is maintained for each order.

You will bring

• Collaborate with CPM’s/End to end leads to ensure timely project deliverables.
• Implementations of activities related to 2G/3G/4G technologies.
• Expertise required with respect to Nokia, Huawei, Ericsson and Nortel.
• Importing and provision of XMLs and skills required in the troubleshooting of plans.
• Education: BTech, B.E (IT, CS, E&C).
• Experience: 7-13 years.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: India (IN) || India : Karnataka : Bangalore

Job details: Emergency Management Job Stage: Job Stage 6