Equisoft Looking for Technical Support Specialist at Hyderabad, Telangana

Equisoft; Hyderabad; On-site; INR 5,50,000 - 8,00,000; Full time

Job summary

A leading global provider of digital business solutions is seeking a Technical Support Specialist in Hyderabad. The role involves providing IT support to employees across multiple regions, troubleshooting various technical issues, and managing user accounts. Candidates should have a diploma or bachelor's degree in IT, with 4+ years of experience and excellent skills in problem-solving and communication. The company offers a competitive compensation package and flexible working arrangements.

Benefits

Competitive compensation package

Comprehensive employee benefits

Career development opportunities

Flexible hours and collaborative work spaces

Qualifications

• 4+ years of experience in a similar role.
• Excellent verbal and written knowledge of English.
• Experience in laptop hardware maintenance.

Responsibilities

• Provide users with IT support for various devices.
• Diagnose and solve user problems.
• Manage user accounts.
• Support employees in different offices.

Skills

Problem-solving

Technical troubleshooting

Communication

Networking knowledge

Education

Diploma/Bachelor's in Computer Applications/Computer Science/IT

Tools

Windows business environments

Office 365

Job description

Equisoft, a leading global provider of digital business solutions for the insurance and wealth industries, is actively seeking new talent!

The Technical support specialist, reports to the Manager, IT Service Desk and is part of the information systems team. The candidate will solve various technical issues encountered by Equisoft employees based in India, South Africa and Australia. The candidate may be required to support other regions as well.

If you enjoy problem solving, staying current with the latest technologies and helping your colleagues and you are a person who is looking to grow within a dynamic international context, please send us your resume!

A DAY IN YOUR LIFE

Provide users with IT support (workstations, telephones, mobile phones, etc.)

Answer their questions correctly

Diagnose and solve user problems

Assign requests to the appropriate person

Carry out the support of computer equipment (and printers)

Manage user accounts

Provide support to employees located in different offices

Perform other related duties

MUST-HAVES

Diploma/Bachelors of Computer Applications in Computer Support/Computer Science/IT

4+ years of experience in a similar role

Knowledge of Windows business environments and office software

Excellent knowledge of Office 365 components

Excellent verbal and written knowledge of English

Excellent knowledge of networking and issue troubleshooting skills

Experience of laptop hardware maintenance

YOUR BENEFITS

Competitive compensation package

Comprehensive employee benefits

Career development opportunities

Flexible hours and collaborative work spaces

We thank you for your interest in our company and we guarantee that all submitted applications will be considered.

Only those whose applications are selected will be contacted for interview purposes. By submitting your application, you consent to Equisoft collecting, using & storing your personal data in order to apply for a job and for Equisoft to analyze your application. Due to the nature of its products and services, Equisoft will perform thorough background checks prior to confirming one’s employment.