Environment Management Engineering Senior Analyst

The Depository Trust & Clearing Corporation (DTCC); Hyderabad; Hybrid; INR 550,000 - 1,000,000; Full time

Benefits offered by this job

Competitive compensation

Health and life insurance

Pension/Retirement benefits

Paid Time Off

Flexible hybrid model (onsite 3 days /

Job summary

The Depository Trust & Clearing Corporation (DTCC) in Hyderabad is seeking a Senior Analyst to provide day-to-day operational support for DTCC environment management, handling incidents, service requests, and standard environment operations. The role offers a flexible hybrid model with onsite and remote work components.

Ideal candidates have 2–4 years in infrastructure or application support, familiarity with incident/change management and ticketing tools (Jira/ServiceNow), and a willingness to

Qualifications

• 2 to 4 years of experience in infrastructure, environment, or application support.
• Experience with incident, request, and change management and ticketing tools (Jira or ServiceNow).
• Willingness to learn middleware, monitoring, and automation tools.
• Strong troubleshooting, communication, and documentation skills; able to coordinate across teams.
• Experience supporting non-production environments (Dev, QA, UAT).

Responsibilities

• Provide L1/L2 support for DEV/QA/QAP environments.
• Handle service requests (access, restarts, data refresh, batch monitoring).
• Execute runbook-based activities and health checks.
• Monitor alerts and dashboards and escalate issues as needed.
• Support application teams during testing and deployments.
• Participate in KT, shadowing, and hands-on enablement.
• Maintain accurate ticket updates and documentation.

Skills

Incident management

Ticketing tools

Middleware knowledge

Monitoring tools

Troubleshooting

Communication

Documentation

Cross-team coordination

Tools

IBM MQ

WebSphere

Tomcat

Linux/Unix

Job description

Job Description:

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive


• Comprehensive health and life insurance and well-being benefits, based on location


• Pension / Retirement benefits


• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.


• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

The Senior Analyst provides day‑to‑day operational support for DTCC environment management activities, handling incidents, service requests, and standard environment operations under defined procedures.

Talents Needed for success:

• Provide L1/L2 support for DEV/QA/QAP environments


• Handle service requests (access, restarts, data refresh, batch monitoring)


• Execute runbook‑based activities and health checks


• Monitor alerts and dashboards and escalate issues as needed


• Support application teams during testing and deployments


• Participate in KT, shadowing, and hands‑on enablement


• Maintain accurate ticket updates and documentation


• Work in shifts, including weekends or extended hours

Required Skills & Experience

• 2 to 4 years of experience in Infrastructure, Environment, or Application Support, preferably supporting non-production environments (Dev, QA, UAT).


• Good understanding of incident, request, and change management processes, with experience using ticketing tools such as Jira or ServiceNow.


• Willingness to learn and support middleware, monitoring, and automation tools.


• Strong troubleshooting, communication, and documentation skills, with the ability to coordinate across application and infrastructure teams.

Primary Skills

• IBM MQ: Basic knowledge of Queue Managers, Channels, Queues, and MQ connectivity troubleshooting.


• WebSphere / Tomcat: Basic experience in application server monitoring, service restarts, log analysis, and issue troubleshooting.


• QA / Non-Production Environment Support: Experience supporting environment readiness, issue triage, and application validation support.


• Linux / Unix: Familiarity with Linux/Unix commands, file systems, process monitoring, and log analysis.

Preferred Skills

• Exposure to middleware technologies and enterprise application support.


• Basic scripting knowledge (Shell, Python, etc.) will be an added advantage.


• Understanding of monitoring tools and operational support processes.

Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us atwww.dtcc.comor connect with us onLinkedIn,X,YouTube,Facebook,andInstagram.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

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Requirements: