Enterprise Support Analyst

apexanalytix; Gurugram District; On-site; INR 6,00,000 - 9,00,000; Full time

Job summary

A leading software development company in Gurugram is looking for an Enterprise Support Analyst to provide Level 2 support for client applications. Responsibilities include managing support tickets, troubleshooting Windows servers, and ensuring business continuity. The ideal candidate has at least four years of experience in server support and possesses strong analytical and problem-solving skills. Competitive benefits are offered.

Benefits

Wellness initiatives

Mentorship

Training

Qualifications

• 4+ years of experience in supporting servers in a complex enterprise network.
• Experience with Windows servers including 2016, 2019 R2, 2022.
• Proficiency in disaster recovery planning.

Responsibilities

• Handle Level 2 support for client applications.
• Manage the Enterprise Support ticket queue.
• Troubleshoot Windows servers for users.

Skills

Windows server support

Virtualization

Analytical skills

Problem-solving skills

Communication

Tools

VMware

SQL Server

Active Directory

Job description

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About Us
At apexanalytix, we’re lifelong innovators! Since our founding nearly four decades ago, we’ve been consistently growing, profitable, and delivering the best procure-to-pay solutions worldwide. We’re the perfect balance of an established company and a start-up, offering a unique home for our employees.

Our clients include many on The Global 2000, trusting us daily with controls, audit, and analytics software. Industry analysts rank us as a top supplier management solution, and you’ll contribute to building that reputation.
Read more about apexanalytix

Quick Take

The Enterprise Support Analyst handles Level 2 support for client applications, including FirstStrike Commercial, portals, and other client/vendor-facing applications.

The Work

This role serves as a point person for client support issues, documenting and escalating as needed. Responsibilities include maintaining Windows servers and virtual environments, deploying server configurations, performing upgrades, creating documentation, and supporting business continuity and disaster recovery plans.

• Manage the Enterprise Support ticket queue
• Troubleshoot Windows servers for users
• Close and document support tickets
• Maintain detailed records of support interactions
• Meet SLA requirements and escalate issues as necessary
• Develop knowledge of APEX software products
• Administer Microsoft servers (Exchange, SQL Server, SharePoint, etc.)
• Design and enforce Active Directory policies

The Must-Haves

• At least four years supporting servers in a complex enterprise network
• Experience with standalone and virtual Windows servers (2016, 2019 R2, 2022)
• Proficiency with major x86 hardware and virtualization (Nutanix a plus)
• Solid skills in VMware, Windows, and Linux system administration
• Strong communication, analytical, and problem-solving skills
• Ability to work well in a team and manage projects with attention to detail
• Experience with disaster recovery planning

Learn more about The apex Way here.

Benefits

We value our associates and offer competitive benefits tailored to our global teams, including wellness initiatives, mentorship, training, and educational support.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Information Technology
• Industry: Software Development