Enterprise App Admin II - DocuSign CLM Admin & Workflow Developer

Five9; Chennai District; Hybrid; INR 1,200,000 - 2,100,000; Full time

Job summary

Five9 is seeking a DocuSign CLM Administrator and Workflow Developer to join the Business Technology team in a hybrid role based in Chennai or Bengaluru, India. You will administer, configure, and maintain the DocuSign CLM platform, including users, permissions, templates, workflows, and repositories, and build templates and workflows for customer agreements.

You will collaborate with Legal, Deal Desk, Sales Operations, Finance and other stakeholders to translate requirements into scalable

Qualifications

• 3–5 years of business systems administration experience, incl. at least 2 years in DocuSign CLM administration.
• Bachelor's degree in IT/CS or related field or equivalent practical experience.
• Certified DocuSign CLM Administrator required; DocuSign CLM Workflow Developer credential strongly preferred.
• Experience configuring and supporting a production DocuSign CLM implementation (users, permissions, repositories, metadata).
• Hands‑on experience building DocuSign CLM workflows (approval routing, conditional steps, notifications, escalations).
• Experience building and maintaining commercial document templates with legal language (MSA, SOW, orders, amendments, renewals).
• Experience supporting Salesforce CPQ quotes and related data models (Account, Opportunity, Quote, Product).
• Familiarity with Salesforce CPQ data model and document generation process; knowledge of XML/JSON/HTML/JavaScript/REST APIs/SQL.

Responsibilities

• Administer and maintain the DocuSign CLM platform (users, permissions, templates, workflows, metadata, repositories).
• Create and maintain commercial templates and workflow logic with approved legal language.
• Develop CLM workflows for document generation, review, approval, negotiation, signature and storage.
• Configure conditional content and clause selection by product, pricing, transaction type, geography.
• Map data between Salesforce CPQ, DocuSign CLM and DocuSign eSignature.
• Collaborate with Legal, Deal Desk, Sales Ops, Finance and others to translate requirements into scalable templates and workflows.
• Troubleshoot document generation, workflow data mapping and eSignature issues; drive to resolution.
• Identify opportunities to simplify contracts and accelerate execution.
• Participate in moderately complex CLM enhancements and projects with guidance.

Education

Bachelor's degree in IT / CS or related field

Certified DocuSign CLM Administrator

Certified DocuSign CLM Workflow Developer (preferred)

Tools

DocuSign CLM

Salesforce CPQ

XML

JSON

HTML

JavaScript

REST APIs

SQL

Job description

Job Summary

We are seeking a skilled DocuSign CLM Administrator and Workflow Developer to join our Business Technology team. This role is responsible for administering, configuring, and maintaining the DocuSign CLM platform, including users, permissions, templates, workflows, metadata, and repositories, and for building and maintaining the commercial document templates and workflows used to generate, route, negotiate, and execute Five9's customer agreements.

The position is a hybrid role combining in-office and work-from-home days, based in Chennai or Bengaluru, India, and requires regular overlap with United States business hours, including work until approximately 11:30 PM India Standard Time when needed.

Responsibilities

• Administer, configure, and maintain the DocuSign CLM platform, including users, permissions, templates, workflows, metadata, and repositories.
• Create and maintain commercial document templates - including Master Services Agreements, service orders, order forms, amendments, and renewals - using legal language and clauses approved by the Legal team.
• Develop and maintain DocuSign CLM workflows for document generation, review, approval, negotiation, signature, storage, amendments, and renewals.
• Configure conditional content and clause selection based on product, pricing, transaction type, and geography.
• Support the generation of service orders and commercial documents from Salesforce CPQ quotes and quote line information, and maintain related field mappings between Salesforce CPQ, DocuSign CLM, and DocuSign eSignature.
• Partner with Legal, Deal Desk, Sales Operations, Finance, and other stakeholders to translate business and legal requirements into scalable templates and workflows.
• Troubleshoot document generation, workflow, data mapping, and electronic signature issues, and drive them to resolution.
• Identify opportunities to simplify contract processes, reduce manual effort, and accelerate contract execution.
• Participate in moderately complex CLM enhancements and projects, working independently with guidance on broader architectural or strategic decisions.

Key Requirements

• Three to five years of business systems administration experience, including at least two years of hands‑on DocuSign CLM administration.
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Certified DocuSign CLM Administrator credential required; Certified DocuSign CLM Workflow Developer credential strongly preferred, given the role's focus on building and modifying approval and document workflows.
• Experience configuring and supporting a production DocuSign CLM implementation, including users, permissions, security, repositories, and metadata.
• Hands‑on experience building DocuSign CLM workflows, including approval routing, conditional steps, notifications, escalations, and exception handling.
• Experience building and maintaining commercial document templates (e.g., Master Services Agreements, service orders, order forms, amendments, renewals) and clause libraries using legal language approved by the Legal team.
• Experience supporting Salesforce CPQ generated quotes and commercial documents, including familiarity with the underlying Salesforce data (Account, Opportunity, Quote, Quote Line, Product, Contract).
• Experience maintaining integrations and field mappings between Salesforce CPQ, DocuSign CLM, and DocuSign eSignature, and ensuring contract status and executed agreements are accurately returned to Salesforce.
• Working knowledge of DocuSign eSignature, including envelope templates, recipients, signing order, and authentication.
• Basic Salesforce administrator‑level knowledge (objects, fields, relationships, and permission sets) and familiarity with the Salesforce CPQ data model and document generation process.
• Working knowledge of XML, JSON, HTML, basic JavaScript, REST APIs, and SQL.

Preferred Qualifications

• DocuSign eSignature Administrator or Salesforce Certified Administrator certification is a plus.
• DocuSign CLM Implementation Consultant or Technical Consultant certification is a plus, particularly for candidates building more complex integrations or performing solution architecture.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.