EnKash (Nehat Tech Solutions Pvt. Ltd.) Looking for Sr. / Technical Support Engineer at Pune, M[...]

EnKash (Nehat Tech Solutions Pvt. Ltd.); Pune City; On-site; INR 10,00,000 - 12,00,000; Full time

Job summary

Join a leading corporate spends management company as a Technical Support Agent, where you'll help clients navigate security software for Windows. In this dynamic role, you will provide exceptional support by guiding customers through installations, troubleshooting their issues, and communicating effectively with the development team. With a focus on operational efficiency and customer satisfaction, this position offers a fast-paced environment with no bureaucracy, where your analytical skills will be valued. Enjoy excellent performance bonuses and a flexible work regime, making this an exciting opportunity for those passionate about technology and customer service.

Benefits

Health Insurance

Leave Encashment

Paid Sick Time

Paid Time Off

Provident Fund

Flexible Work Regime

Performance Bonuses

Qualifications

• 2+ years of experience in production support for Java applications.
• Strong analysis, debugging, and communication skills required.

Responsibilities

• Assist customers with software installation and troubleshooting.
• Communicate software issues to design and programming teams.

Skills

Java

Production Support (L2/L3)

Debugging Skills

Communication Skills

Spring Boot

Microservices

SQL Queries

Root-Cause Analysis

Education

Bachelor's Degree in Computer Science or related field

Tools

Technical Documentation

Job description

A bit about EnKash (www.enkash.com)

EnKash is a leading corporate spends management and payments company. EnKash’s platform helps businesses manage their payables, receivables, corporate cards & expenses. Businesses can manage & control their spends in a completely DIY environment. EnKash serves both, financial institutions and businesses with an objective to bring operational efficiencies and savings in business payments flow.

EnKash is a leader in value creation for businesses, especially SMBs. Over the past four years, EnKash has delivered savings to more than 50000 users by digitizing their processes. The best part is EnKash works as a layer on businesses’ existing softwares and banking relationships, building state of the art experience and accessibility. This is combined with the ease of access to credit, purpose based cards, end use monitoring, customisable approval workflows and integrations with leading banks and accounting platforms, is set to ease the journey for our SMBs.

The management and founding team at EnKash come with 100+ years of experience in payments- banking domain and have been instrumental in bringing many firsts to the ecosystem. EnKash is based out of India with its offices at Mumbai, NCR, Pune and Bengaluru.

While being a leader in Indian ecosystem, EnKash often gets compared with global peers like Ramp, Spendesk, Pleo, Payhawk, Soldo, Lithic, Marqeta, bill.com and a combination of their compelling business models.

EnKash is a series B funded company with some marquee investors on board.

Feathers in the cap:

· Winner : India Fintech Awards 2020 by NASSCOM
· Best B2B Solution provider of the year, 2020 at Payments & Cards Summit

Job profile overview

Our design and programming teams are the best in the world at creating security software for Windows operating systems, but sometimes customers have difficulty navigating these programs. Therefore, we’re looking for a Technical Support Agent to handle phone support requests from our clients. You will be responsible for walking customers through the process of achieving their goal with the software, whether the problem relates to a user error, a bug or something else entirely. The Technical Support Agent will also be responsible for communicating with our design and programming staff about suspected software problems. If this sounds like a good fit, get in touch.

You will have a great time doing what you love to and that includes:

1. Walk customers through the process of installing the software on their machines and starting up the program for the first time
2. Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
3. Send technical documentation to customers
4. Refer difficult cases to a senior analyst or support tech

You should excel in this role, if you have:

• 2+ Years of rich production support (L2/L3) experience on Java based applications and also possess coding skills in Java
• Good analysis and debugging skills
• Good Communication skills
• Good to have knowledge on Spring Boot, Microservices
• Should be able to write SQL queries
• Monitoring, analysis, troubleshooting problems, providing code fixes and testing
• Conduct root-cause analysis as and when needed and propose corrective action plan
• Good knowledge on support delivery process/guidelines like Problem Management, Incident Management, Change Management, SLA Compliance, productivity, and other application goals, etc.
• Ensure on time delivery of all assigned tasks – incidents, problem tickets, work order, etc.

Here’s what’s in store for you:

• A fast-paced, mentally stimulating and fast growth-oriented environment.
• No bureaucracy whatsoever, respect for logical and analytical minds.
• Witness the venture of entrepreneurship.
• Excellent performance bonuses and perks.
• Affable and competitive teammates.
• Flexible work regime.

Job Types: Full-time, Regular / Permanent

Salary: ₹1,000,000.00 – ₹1,200,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

Supplemental Pay:

Ability to commute/relocate:

• Baner, Pune – 411045, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Required)
• Total work: 1 year (Required)

Speak with the employer
[phone]