Engineering manager - search, discovery, growth

JobCrexa; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Styli Marketplace is seeking an Engineering Manager for Customer Experience & Martech to lead search, navigation, PDP, and checkout experiences across mobile and web. You will shape architecture, guide a cross-functional team, and ensure high performance in low-bandwidth markets while localizing for Arabic and English.

You will partner with Product, UX, QA, and Analytics to drive data-informed decisions, implement experimentation, and push for accessibility and personalization across the

Qualifications

• 10+ years in software engineering, incl. 3–4 years leading cross-functional teams.
• Strong frontend/mobile with React, React Native or Flutter.
• Backend exp in MERN, Java, Python, etc.
• Experience building ecommerce or customer-facing apps for mobile-first markets.
• Expert in web/mobile performance and localization (Arabic).
• Familiar with experimentation platforms (Firebase, Optimizely) and analytics (Amplitude, GA, Mixpanel).
• Strong product sense to translate customer needs into scalable solutions.

Responsibilities

• Lead CX verticals: home, search, PDP, checkout, and post-order flows.
• Drive architecture and technical direction across web and mobile platforms (Android, iOS).
• Grow and manage a cross-functional team of engineers (frontend, backend, mobile).
• Set and track OKRs tied to CX metrics and experiment-driven delivery.
• Collaborate with UX, Product, QA, and Analytics partners.
• Ensure accessibility, localization, and personalization across journeys.
• Coordinate with infra/platform teams for scalability and observability.

Skills

Cross-functional leadership

Frontend/mobile development

Backend systems design

Performance optimization

Localization (Arabic script)

Experimentation & analytics

Product sense

Tools

Firebase

Optimizely

Amplitude

GA

Mixpanel

Kubernetes

Job description

Job Title: Engineering Manager – Customer Experience & Martech (Search, Discovery, Growth)

Location: Bengaluru

About Styli Marketplace

Styli is a fast-growing fashion e Commerce platform, built for the mobile-first customer. We're transforming how young, trend-savvy customers shop online—through fast delivery, value-driven pricing, and seamless digital experiences. As we scale across markets, our Customer Experience engineering team plays a vital role in shaping high-impact, user-first journeys across discovery, purchase, and post-order touchpoints.

Role Overview

We are hiring an experienced Engineering Manager to lead the Customer Experience charter, with a focus on crafting intuitive, performant, and personalized experiences for our mobile and web users. You will manage a cross-functional team responsible for search, navigation, home personalization, product detail experience, and frictionless checkout—ensuring a world-class journey for millions of users.

Responsibilities

Product & Platform Execution

Lead execution of key CX verticals: home, search, product listing, PDP, checkout, account, and post-order flows. Drive architecture and technical direction across web and mobile platforms (Android, i OS) Ensure features are performant in low-bandwidth, mobile-heavy markets, and localize gracefully for Arabic and English.

People Leadership

Grow and manage a high-performing team of engineers (frontend, backend, mobile), fostering a culture of ownership and continuous learning. Conduct regular 1:1s, performance reviews, and career development plans. Collaborate closely with Product, UX, QA, and Analytics partners.

Metrics-Driven Delivery

Set and track OKRs tied to CX metrics: search conversion, PDP bounce rate, funnel drop-offs, repeat purchase rates, and Core Web Vitals. Champion A/B testing, experimentation, and instrumentation to inform decisions with real user data.

Customer Obsession

Stay close to user pain points via heatmaps, user sessions, CS feedback, and local market insights. Partner with UX Research and Design to embed voice-of-customer into the delivery process.

• Drive initiatives to improve accessibility, localization, and personalization across the journey.

Cross-Functional Collaboration

Align with Customer Support, Product Marketing, and Growth teams to close the loop on the customer journey. Coordinate with Infra and Platform teams to ensure scalability, uptime, and observability of customer-facing components.

Qualifications

10+ years in software engineering, including 3-4 years managing cross-functional product teams. Strong frontend or mobile background with experience in frameworks like React, React Native, or Flutter. Strong backend development background with experience in MERN, JAVA, Python etc. Experience in building e Commerce or customer-facing apps for mobile-first or emerging markets. Deep understanding of web and mobile performance, localization (especially Arabic script handling), and modern testing practices. Experience working with experimentation platforms (e.g., Firebase, Optimizely) and user analytics (e.g., Amplitude, GA, Mixpanel). Strong product sense and ability to translate customer needs into scalable solutions.

Nice to Have

Experience in fashion e Commerce or D2 C marketplaces. Exposure to personalization and recommendation platforms. Familiarity with GCP, Kubernetes, and Elastic stack.