Engineer – Technical Support(QTS)

Qube Cinema; Malappuram; On-site; INR 300,000 - 500,000; Full time

Job summary

Qube Cinema is looking for a Technical Support Engineer located in Perinthalmanna, India. The successful candidate will be responsible for maintaining and troubleshooting cinema equipment while ensuring client satisfaction through effective communication. Responsibilities include loading content, providing on-site technical support, and being available during weekends and holidays as required. Applicants should possess strong technical skills and preferably have a diploma in hardware and networking.

Qualifications

• Strong technical skills are essential for troubleshooting and maintenance.
• A diploma or certification in hardware and networking is beneficial.
• Good communication skills will ensure customer satisfaction.

Responsibilities

• Diagnose and fix technical issues in cinema equipment.
• Load and deliver content to theaters as per schedules.
• Provide on-site technical support and maintenance.
• Ensure availability during weekends and holidays for troubleshooting.
• Communicate effectively with clients regarding inquiries and issues.

Skills

Strong technical skills

Good communication

Attention to detail

Knowledge on hardware and networking

Education

Diploma or Certification in hardware and networking

Job description

Position: Engineer – Technical Support(QTS)

Position Count: 1

Location: Perinthalmanna

Experience : Fresher/Experience

The ideal applicant for this position should have strong technical skills, be good communicator, and pay close attention to detail. The field engineer should diagnose and address problems, also maintain customer relationships.

• Candidates will be responsible for the Qube Cinema Equipment placed in the theatres
• Your responsibilities as a QTS Filed Engineer will involve content loading, troubleshooting, and providing technical assistance for both digital cinema servers and digital projectors. Delivering and uploading content to theatres as per movie release schedules
• Provide on-site technical support to customers, including installation, configuration, troubleshooting, and maintenance of hardware & software.
• As movies are released on weekends and festival times, National holidays, your availability during that time is extremely critical.
• Most of theatres run 4 shows a day, most of the planned maintenance and other work at the theatre site would happen pre-shows, post-shows, or in between shows. Role demands 24/7, 365 availability as troubleshooting requirements are impromptu.
• Respond to client inquiries, issues, and service requests quickly and professionally, ensuring effective communication and customer satisfaction.

Skills required:

• Candidate should have strong knowledge on hardware and networking
• Diploma or Certification in hardware and networking course will be an added advantage .