Engineer - Technical Support

Emerson Electric Co; Pune District; Hybrid; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Work Authorization Sponsorship

Job summary

Emerson Electric Co is seeking an Engineer – Technical Support for Flow Controls – Instruments. You will deliver post-sales technical support for FIELDVUE products, assist global partners and sales channels, and analyze field requirements to recommend solutions.

The role involves shift rotation and continuous learning to stay ahead of product releases. You will engage in testing new instruments, documenting issues, and providing training to internal teams.

Qualifications

• Degree in Electronics/Instrumentation Engineering.
• Minimum 3–5 years of experience in process control and instrumentation.
• Strong analytical and troubleshooting skills.
• Field exposure in process industries (Oil & Gas, Refineries, Chemical).
• Good communication with global teams.

Responsibilities

• Provide post-sales technical support to global and local partners and sales channels.
• Perform warranty evaluation/repair and document findings.
• Escalate product quality issues to Level 2 when needed.
• Document calls in Service Management System.
• Provide training on FIELDVUE products when required.
• Test new instruments (hardware and software).
• Ensure safety policies are followed and stay updated on product releases.

Skills

Communication skills

Analytical skills

Troubleshooting

Teamwork

Willingness to learn

Education

Electronics/Instrumentation engineering degree

Tools

Foundation Fieldbus knowledge

Profibus PA knowledge

Job description

Engineer – Technical Support, Flow Controls – Instruments

If you are a professional looking for an opportunity to work with Flow Controls – Instrumentation products within Final Control organization at Emerson, this is an interesting opportunity for you!

We are looking for hardworking individual with a keen curiosity about learning new technologies and who are driven to apply their knowledge to tackle the toughest problems and deliver optimum solutions. The chosen candidate will have a chance to work with an experienced team of engineers to deliver expert technical support to our Impact partners, Local business partners and global sales teams who work closely with our customers installed base worldwide.

This position will be reporting to Technical Support Lead.

In This Role, Your Responsibilities Will Be:

• Provide post-sales technical support to Global Impact partners, Local Business Partners and Sales channels to resolve technical queries about Fisher FIELDVUE products, field Instruments, software applications, associated mounting kit and accessories.

• Perform warranty evaluation/repair and failure analysis with technical report documenting findings and resolutions.

• Identify product quality issue and escalation to Level 2 team when necessary.

• Ensure all calls are properly documented into Service Management System database.

• Provide Field Instrument and FIELDVUE products training to internal when necessary.

• Involve in testing of new instruments both hardware and software.

• Provide technical clarification to customers when required.

• Comply with the ESH laws and regulations and internal ESH rules/instructions, actively participate in safety trainings, identify and take improvement actions to reduce or eliminate the risk/ hazard.

• Keeping ownself up to date on the latest product and technology releases.

• This team will be working in rotating shifts (Mon – Fri) as follows:

1st shift – 6.30am – 3.00pm (Asia-Pacific)

2nd shift – 2.30pm – 11.00pm (Europe, Middle East & Africa, Americas)

3rd shift – 10.30pm – 7.00am (Americas)

WHO YOU ARE

You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek guidance from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

For This Role, You Will Need:

• Degree in Electronics communications, Instrumentation Engineering.

• With minimum 3-5 years of working experience in process control and Instrumentation field.

• Good technical acumen and the ability to analyze field requirement to make proper recommendations.

• Field Exposure/working experience about process industries, Oil & Gas, Refinaries, Chemical (Minimum 3 Years)

• Communication is key while working with global individuals.

• Good Analytical skills about Technical evaluation and Troubleshooting.

Preferred Qualifications that Set You Apart:

• Control Valve Knowledge is added advantage.

• Maintenance experience/exposure in Field Instrumentation.

• Good technical acumen and the ability to analyze field requirement to make proper recommendations.

• Good Interpersonal skills with customer relationship management.

• Hands on experience of Foundation fieldbus and basic knowledge of Profibus PA preferred.

• knowledge of hazardous area classification and certification.

• Hands on experience on Fisher Instrumentation or competitor positioners would be preferred.

• Basic understanding of Emergency Shut-Down system.

Our Offer To You

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets . We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion . We welcome foreign nationals to join us through our Work Authorization Sponsorship .

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential . We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) and about Diversity, Equity & Inclusion at Emerson (https://www.emerson.com/en-us/careers/diversity-and-inclusion) .

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [e-mail] .

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.