Engineer - Nutanix

Shashwath Solution; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Shashwath Solution in India is seeking an experienced Nutanix Support Engineer to join our MS Nutanix team. You will administer, operate and manage Nutanix infrastructure for global HPE customers, ensuring high availability and performance.

The ideal candidate has 5+ years in an enterprise managed service environment, strong customer focus, and the ability to learn quickly in a 24/7 support setting. Certification on NCP-MCI/VMware VCP/ITIL is a plus.

Qualifications

• Bachelor's degree in Engineering or equivalent.
• 5+ years of relevant experience in Enterprise Managed Service environment.
• NCP-MCI, VMware VCP or ITIL certification is a plus.

Responsibilities

• Resolve customer issues via telephone, email, or remote sessions.
• Escalate issues to vendor per process guidelines.
• Leverage internal expertise to provide effective solutions for customer issues.
• Collaborate with other technology teams to diagnose and isolate complex issues.
• Maintain quality on case documentation, SLAs and metrics.
• Contribute to productivity scorecard.
• Handle Problem Management, Post Incident Reviews and RCA.

Skills

Nutanix Administration

VMware vSphere

Linux basics

Networking basics

Backup & DR integration

Performance monitoring

Documentation (HLD/LLD)

Customer support

Remote support

DHCP DNS AD basics

Education

Bachelor's degree in Engineering

Tools

Nutanix Prism

Nutanix CLI

VMware vCenter

Job description

As a part of MS Nutanix support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in Nutanix to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly.

Eligibility & Qualification:

• Bachelors degree in Engineering (or Equivalent).
• Minimum 5 years of relevant experience in Enterprise Managed Service environment.
• Certification on the latest track like NCP-MCI, VMware VCP, ITIL is an added advantage.
• Flexible to work in 24/7 support environment.
• Minimum level should be INT if applying as part of Internal Job Posting.

Technical Skills:

• Admin, Operate and Manage Nutanix hyper-converged infrastructure.
• Experience in configuring Nutanix Hardware and Software components.
• Experience in configuring Nutanix server, storage and networking.
• Experience in Nutanix command line interface.
• Experience in integrating Nutanix with Backup and Disaster recovery solutions.
• Experience in monitoring Nutanix infrastructure and optimizing.
• Maintain Nutanix infrastructure documents (HLD, LLD).
• Experience in Nutanix Performance Monitoring and Performance Chart.
• Experience in VMware vSphere products.
• Basic understanding of DHCP, DNS and Active Directory.
• Basic knowledge of Linux Operating Systems.
• Basic knowledge of Physical Network and Storage technologies.

Key Responsibilities:

• Resolve customers issues via telephone, email, or remote sessions.
• Identify and escape issues in a timely manner to vendor according to process guidelines.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.
• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard).
• Handle Problem Management, Post Incident Reviews and RCA.

Non-Technical Skills:

• Excellent written and verbal communication skills.
• Commitment to deliver high quality product and solution support.
• Must achieve excellent customer satisfaction.
• Take ownership and work with high productivity and efficiency.
• Support other team members and seek their advice to make decisions on complex issues.

For Internal Job Movement:

• Approval of the employee's current manager is required.
• Employees are expected to notify their manager prior to an interview.
• Employees in Performance Improvement Plan are not eligible to apply.