Engineer, Managed Service Operations

SES S.A Brazil; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

SES S.A Brazil is seeking an Engineer, Managed Service Operations in India to lead a shift team responsible for troubleshooting and maintaining satcom services. You will coach junior engineers, ensure SOP adherence, and coordinate with L3 and vendors to resolve complex issues.

You will work across day-to-day ops, drive improvements, and support VSAT deployments during O2F/O2A phases, with willingness to travel as required.

Qualifications

• Bachelor’s degree in Telecommunications Engineering, Electronics & Communications Engineering (ECE), ICT or related field.
• 5+ years of professional experience with VSAT platforms (Gilat, iDirect, Comtech, HNS) and antenna tech (fixed, COTM, COTP).
• Proven track record in managing people.
• Familiarity with service assurance processes and SOPs.
• Solid networking concepts (IP, routing, switching, firewalls) advantageous.
• Strong understanding of satellite communications infrastructure and operations.

Responsibilities

• Coach, guide and coordinate a shift team of junior engineers to align with business goals.
• Foster collaborative, accountable environment with continuous improvement.
• Provide real-time mentorship to junior engineers for troubleshooting.
• Ensure adherence to SOPs and maintain high operational standards.
• Oversee day-to-day ops of satcom terminal and platform systems during shifts.
• Serve as first escalation point for Level 2 issues from SES NOCs.
• Collaborate with senior engineers, L3, and vendors to resolve issues.
• Oversee service‑level agreements (SLAs) during shifts.
• Drive process optimization in collaboration with the L2 Manager, Managed Service Operations.
• Support deployment of services on VSAT platforms during O2F and O2A phases.

Skills

People skills

Problem-solving

Communication

Adaptability

Collaboration

Learning Agility

Education

Bachelor’s degree in Telecommunications Engineering or related field

Job description

The Engineer, Managed Service Operations is part of the engineering-level-1 & 2 (L1 & L2) shift team in India. The team is responsible for the operations and troubleshooting of multi-orbit terminal and platform satcom infrastructure. The incumbent will independently troubleshoot and resolve technical issues, guide & coach a team of junior engineers while working on a shift rotation yourself. This role involves working closely with the L3 Operations Engineering Manager, senior engineers, and external vendors to resolve complex technical issues and maintain uninterrupted service.

This position is ideal for someone with a strong technical background who is also skilled in guiding employees and problem-solving, thriving in a dynamic, hands-on environment .

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Coach, guide and coordinate a shift team of junior engineers, ensuring alignment with business goals.
• Foster a collaborative and accountable environment, encouraging continuous improvement within the team
• Provide real-time mentorship and support to junior engineers, helping them troubleshoot issues independently
• Ensure that the team adheres to Standard Operating Procedures (SOPs) and maintains high operational standards
• Work in shifts alongside your team to oversee the day-to-day operations of satcom terminal and platform systems
• Serve as the first point of escalation within the shift team for Level 2 issues from SES NOCs, troubleshooting and resolving issues as they arise.
• Collaborate with senior engineers, L3 Engineering, and vendors (e.g., Gilat, iDirect, Comtech, HNS, Intellian, Orbit, Iridium) to ensure efficient issue resolution.
• Oversee service assurance processes and ensure the team meets service-level agreements (SLAs) during shifts.
• Drive process optimization initiatives to enhance efficiency and service performance, in collaboration with the L2 Manager, Managed Service Operations.
• Support the deployment of services on VSAT platforms during the Order-to-Fulfilment (O2F) and Order-to-Assurance (O2A) phases

COMPETENCIES

• People skills : Ability to guide and inspire a shift team while working collaboratively in a hands-on role
• Problem-solving : Strong troubleshooting and analytical skills, with a proactive approach to issue resolution as well as ability to coach shift team in problem resolution
• Communication : Excellent communication and interpersonal skills, with the ability to manage both internal and external relationships effectively.
• Adaptability : Comfortable working in shifts and in a fast-paced environment, responding to real-time operational challenges
• Collaboration : Ability to work effectively with team members, senior engineers, and vendors, while independently handling operational tasks. Commitment to fostering an inclusive, supportive, and diverse team environment and c comfortable working in a collaborative, cross-functional environment
• Learning Agility : A commitment to learning new technologies and adapting to evolving operational challenges

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Telecommunications Engineering, Electronics and Communication Engineering (ECE), Information and Communication Technology (ICT), or a related field
• At least 5 years of working in a professional environment and relevant experience with VSAT platforms such as Gilat, iDirect, Comtech, or HNS and antenna technologies like fixed, COTM and COTP
• Proven track record in managing people
• Familiarity with service assurance processes and Standard Operating Procedures
• Solid networking concepts (e.g., IP networking, routing, switching, firewalls) is advantageous
• Strong understanding of satellite communications infrastructure and operational processes

OTHER KEY REQUIREMENTS / COMMENTS

• Willingness to travel as required for operational needs
• Must be eligible to work in India
• Willing to work shifts, including weekends and holidays

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

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