Engineer, Platform Services Architecture 1

SES Satellites; Chennai District; On-site; INR 2,600,000 - 4,200,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

SES Satellites is seeking a Manager of Platform Services Architecture in Chennai to lead a multi-disciplinary engineering team focused on services design, lab testing, documentation, and Level 4 operations. You will drive incident resolution, root cause analysis, and reliability improvements across hub systems and VSAT networks.

The role requires hands-on leadership, expertise in satellite broadband platforms (iDirect, Gilat SkyEdge, Comtech Heights), and experience in deploying global VSAT

Qualifications

• Bachelor's degree in CS/EE or equivalent.
• 5+ years of network and/or systems experience, preferably in satellite networks.
• Expert-level knowledge of satellite broadband platforms and hub components.

Responsibilities

• Lead a team of engineers delivering design support, testing, documentation and Level 4 operations.
• Oversee hub hardware deployments, service activations, and post-deployment validation.
• Ensure designs follow best practices, performance, security, and compliance.
• Develop and execute detailed SOWs with cross-functional teams.
• Mentor staff and drive continuous operational improvement.

Skills

Satellite broadband systems

NOC Level 3/4 support

Team leadership

Network design & deployment

IP routing protocols (BGP, OSPF, ISIS)

Linux/Unix systems

Education

Bachelor's Degree in CS/EE

Tools

iDirect Evolution/Velocity/Dialog

Gilat SkyEdgeIIc/IV

Comtech Heights

VSAT hubs and antennas

NOC tooling & monitoring

Job description

Role Description Summary

As a Manager within Network Engineering, this role will lead a team of engineers responsible for services design support, lab testing, technical documentation, Level 4 operations support and hardware deployment. You will ensure high-quality delivery, operational stability, and effective execution across all team activities. This position has direct accountability for complex incident resolution, driving root cause analysis, and improving system reliability through strong Level 4 support processes. You will also lead end-to-end hardware deployment initiatives, including planning, coordination, standards enforcement, and post-deployment validation, ensuring consistency and operational readiness. You will drive best practices across asset management, provisioning standards, fault management, performance monitoring, and security compliance. In collaboration with SES upstream and downstream teams, you will oversee the development and execution of detailed Statements of Work (SOW), ensuring alignment with technical and business requirements. As a people leader, you will mentor and develop team members, foster a strong training environment for Deployment and Operations teams, and ensure effective escalation management. This role requires a hands-on, execution-focused leader who can balance technical depth with team leadership and continuous operational improvement.

Requisition Number: 20046

Contract Type: Permanent

Location(s): Chennai, IN

Manager, Platform Services Architecture

Primary Responsibilities / Key Result Areas

• Provide guidance on all existing and proposed architecture to ensure that the design supports strong performance and that proper monitoring/analytic tools are in place.
• Provide level 4 operational support to the level 1 and 2 NOCs for trouble ticket escalations
• Support the rest of the platform engineering team with hub hardware deployments and assist operations with service activations.
• Ensure that all designs apply consistent methodology with best practices, in order to deliver stable and secure networks.
• Perform engineering calculation related to design that requires the application of standard engineering principles, theories, concepts and techniques.
• Provide SME (Subject Matter Expert) support for service feasibility.
• Create detailed scope requirements for the Statement of Work (SOW) process, ensuring that final documentation is clear and accurate to ensure the greatest work efficiency.
• Collaborate with Project Managers to ensure the success of the design detailed in the SOW, including communication regarding technical scope, schedule, budget, and resource needs.
• Work closely with Finance, Engineering, and other applicable departments to ensure the profitability of all designs.
• Practice and enforce compliance with current operating standards, to best assess effectiveness and process alignment.
• Provide proactive leadership to mentor and coach all team members.
• Enhance training materials and deliver ongoing training to Operations team members.

COMPETENCIES

• Ability to demonstrate technical leadership focusing on system integrity throughout the system lifecycle
• Strong analytical and problem-solving skills
• Excellent communication skills, both written, and oral
• Ability to work and deliver within a fast-paced working environment
• Ability to set priorities and work under deadlines
• Good teamwork spirit by working cohesively with the team towards a common goal

Qualifications & Experience

• A Bachelor's Degree in Computer Science, Electrical Engineering, or similar discipline with at least five years of network and/or systems experience (or an equivalent amount of education and work experience).
• Must have Expert-level knowledge of Satellite Broadband systems like the following: iDirect Products (Evolution, Velocity, and Dialog), Gilat SkyEdgeIIc and SkyEdgeIV, and Comtech Heights, and the Hughesnet Jupiter 3 platforms.
• Must have 1 to 2 years of experience managing a team of four or more direct reports.
• Must have Expert-level knowledge of system hub components and VSAT Terminals and VSAT Antennas
• Must have knowledge and experience with deploying global VSAT networks and hub systems
• Must have Experience in L3 and L4 NOC support
• Knowledge of various modulation and coding schemes for DVB-S, DVB-S2, and DVB-S2X.
• Must have knowledge of IP routing protocols, including but not limited to: BGP, OSPF, RIP-2 and ISIS.
• Must have knowledge of switching technologies including but not limited to; IGMP, 802.XX, Gigabit Ethernet, 10G Ethernet, Vlan/Trunking (802.1q And ISL), Etherchannel, Spanning Tree (STP), EVPN and VXLAN.
• Have knowledge of ancillary technologies used to support telecommunication network such as management and metric gathering tools (Rest-API, SNMP, Netflow), packet capturing tools, and automation tools.
• Ability to analyze complex situations and utilize creative problem-solving abilities
• Knowledge of operating systems, including Linux, Debian, Unix, and related OS.
• Must be able and willing to travel domestically and internationally up to 25%
• Must be able and willing to perform physical support activities (e.g. cable tracing/running and racking, stacking, replacing and installing hardware) as needed.

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.