Engineer - Field Services Site In-charge

Wabtec; Krishnagiri District; On-site; INR 600,000 - 900,000; Full time

Job summary

Wabtec is seeking a Field Service Site Engineer - AMC to manage maintenance contracts at designated railway sites, ensuring timely service delivery, safety, and compliance with quality standards.

You will coordinate with customers and internal teams, perform fault diagnosis, warranty activities, and lead site technicians. Travel may be required to support trains and retrofits, with a focus on reliability and customer satisfaction.

Qualifications

• Bachelor's degree in Mechanical/Electrical/Electronics is required.
• Experience in railway field is preferred, with team handling.
• Strong communication and coordination skills essential.

Responsibilities

• Manage maintenance contracts at designated railway sites and ensure timely service delivery.
• Resolve customer issues with collaboration to maintain satisfaction.
• Spare parts inventory management and procurement support.
• Provide feedback to improve product reliability and field performance.
• Report open points to customers and close actions timely.
• Lead warranty activities including fault diagnosis and replacements.
• Support commissioning, field validation, and endurance tests for new components.
• Train site technicians on AMC procedures and documentation.

Skills

Field service

Customer coordination

Safety compliance

Documentation

MS Office

Travel readiness

Education

Bachelor's degree in Mechanical/Electrical/Electronics

Tools

MS Office

ERP/CMMS (optional)

Job description

Job Summary

Key missions of the position: Field Service Site Engineer - AMC is responsible for managing Maintenance contracts at designated railway sites with a focus on achieving execution targets, safety of man Machines, deliver contractual commitments, Customer satisfaction, ensuring reliability of the product services in strong co-ordination with team customer.

Responsibilities

• Manage execute Maintenance contracts of the designated site ensuing timely service delivery, delivering contractual commitments and compliance with safety and quality standards.
• Resolve customer issues with strong collaboration and ensure customer satisfaction.
• Spares inventory management.
• Ensure feedback of field experience at all stages to improve reliability of the products
• Periodic reporting of the open points of Customer and follow up till the action is closed
• Manage and execute technical warranty activities including fault diagnosis, component replacement and Customer NCR closure
• Support during the commissioning of the Product/System on train and Locomotive and Support field validation and endurance trials of new components and retrofits. If any in his location
• Train and guide site technicians on AMC procedures, documentation, and technical updates.
• Maintain safety, regulatory and contract related documentation at site for audits renewals.
• Ensure adherence to Wabtec safety standards, promote a safety-first culture across the team
• Own Payment collection in coordination with commercial team

Education/Training

• Bachelors degree in Mechanical/Electrical/Electronics

Professional Experience

• 4 to 5 years of experience in a similar role preferably in railway field with team handling.

Key Competences (Transversal/Professional)

• Strong coordination, documentation, and communication skills
• Strong analytical skills, Flexible attitude to work in changing environment
• Ready to travel if required
• IT literate and fully conversant with all Microsoft Office applications
• Should have a good technical understanding of electrical and pneumatic products/ circuits. Relevant rolling stock experience is preferable