Engine Field Service Technician - Level II

Cummins Inc.; Bengaluru; On-site; INR 350,000 - 700,000; Full time

Job summary

Cummins Inc. Bengaluru is seeking a Field Service Technician to diagnose and complete less complex engine repairs at customer sites.

You will use specialized tools and follow documented procedures to identify parts, perform maintenance, and ensure timely service. The role emphasizes customer-facing professionalism, adherence to health and safety policies, and accurate documentation of service work and timesheets.

Responsibilities

• Diagnoses and completes less complex engine repairs at the customer site, using specialized tools and following documented procedures.

Job description

Job Description:

Job Summary:

Diagnoses and completes less complex repairs to engines at the customer’s site.

Key Responsibilities:

Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools. Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity or other status protected by law.

Requirements: