Engagement Manager II

Akamai Technologies, Inc.; Bengaluru; Hybrid; INR 2,500,000 - 4,500,000; Full time

Job summary

Akamai Technologies, Inc. in Bengaluru seeks an Engagement Manager II to lead strategic advisory for Premium customers, partnering with Sales and pre-sales to expand adoption, and drive customer retention and growth.

You will be the central contact for the account team, delivering outcomes and guiding cross-functional teams in a fast-paced IT environment. The role requires 6–8 years of experience, strong communication, and a customer-focused mindset with knowledge of internet technologies and

Qualifications

• 6 to 8 years of experience in a technical customer-facing role
• Customer advocate with focus on delivering technical solutions
• Knowledge of internet technologies: HTTPS, DNS, DevOps, Web Development, Web Security
• Experience with CDNs and large enterprise customers
• Strong communication skills and ability to build trust with customers
• Team player with cross-functional collaboration and program management experience

Responsibilities

• Be the strategist and technical advisor to architects and technology leaders of Akamai's Premium customers
• Partner with Sales and pre-sales to expand adoption of Akamai's products and services
• Maximize customer satisfaction, retention, and growth based on customer needs
• Be the central point of contact for the customer and lead account team to deliver customer success
• Respond to escalations and identify improvements to mitigate future risks
• Influence internal decisions to help customer outcomes

Skills

Customer advocacy

Architect/tech advisor

Communication skills

Cross-functional collaboration

DevOps knowledge

CDN knowledge

Education

Bachelor's degree in Computer Science/Engineering

Job description

Does working with cutting-edge technology excite you?

Do you thrive in a fast paced and creative environment?

Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and, deliver results enabling them to grow and to succeed. We build trusted relationships through clear communication, honesty and listening to our customers.

Partner with the best

In this role you will maximize value, retention, and growth throughout the customer lifecycle. You will help build, innovate, and evolve customers' performance and security strategies. Becoming an industry expert, you will be delivering innovative outcomes for customers through trusted relationships, business acumen, and operational focus.

As an Engagement Manager II, you will be responsible for:

• Being the strategist and technical advisor to architects and technology leaders of Akamai's Premium customers
• Partnering with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services
• Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements
• Being the central point of contact for the customer and lead account team to deliver customer success
• Responding to escalations when various product, platform or implementation arise and identifying improvements to mitigate future risks
• Being the customer champion internally, and influencing internal decisions within teams to help customer outcomes

Do what you love

To be successful in this role you will:

• Have 6 to 8 years of experience and a Bachelor's degree in computer science/Engineering or relevant fields.
• Be a customer advocate passionate about delivering technical solutions
• Have knowledge of internet technologies and online industry including HTTPS, DNS, DevOps, Web Development and Web Security
• Demonstrate good understanding or prior experience of working with CDNs
• Demonstrate experience in a customer-facing role within the Information Technology industry
• Demonstrate communication skills and an ability to build trusting relationships with customers across various levels
• Be a team player, able to collaborate, prioritize, and solve problems in a fast-changing environment
• Demonstrate experience in Program or Project management in a cross functional and technical team

Build your career at Akamai

Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.

With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.